What are the responsibilities and job description for the Returns Specialist position at GSM, LLC?
Job Purpose:
To assist our wholesale and retail customers through the returns process by creating RA's, communicating delays and researching concerns. An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Summary of Essential Job Duties:
- Process all customer returns
- Create Return Authorization and document all information related to the return in the system
- Utilize the functions of the ERP and Returns systems in order to perform daily tasks
- Investigate and respond to client inquires related to shipping delays
- Cross reference all returns against current returns policy and enforce GSM returns policy
- Work with Sales Managers to ensure proper communication with customers and aid in possible negotiations
- Work with Accounting Team on month end reporting
- Dispute chargebacks
- Assist in updating backorder reporting
- Assist Order Entry
- Other duties as assigned
Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong oral and written communications skills
- Strong computer skills
- Organized
- Detail oriented
- Ability to multi task
- Self motivated, has the ability to work independently
Required Education and Experience :
- High School Diploma or equivalent
- Experience in B2B Customer Service/Order Entry
- Experience in managing chargebacks
- Experience with Microsoft Office with strong Word and Excel skills
- Experience with Microsoft Dynamics NAV or similar software a plus
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Irving, TX 75061: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 3 years (Preferred)
Work Location: One location