What are the responsibilities and job description for the Call center agent position at GTT, LLC?
REQ NOTES :
1 Opening remains and the other opening filled with a payroll candidate.
MAX Bill Rate : Pay Rate :
Pay Rate : Shift : 1
Shift : 1
Shift hours : 8am to 4 : 30pm - consistent weekly schedule but need to be flexible with the shifts and they use Teams and the schedule is posted a month in advance
Need to be flexible with working different hours 8am to 4 : 30pm or 8 : 30 to 5pm or Rare (9 : 30am to 6pm or 10 : 30am to 7pm )
Working Days : Monday through Friday (Overtime is an option is they'd like and it's not required.)
Work location : Galesburg MI
Hybrid Schedule : Standard : Mon home Tues -Thursday Office Friday home (Typically 3 days in the office and 2 days at home)
Interview : 1 Round Phone screen
1 Round Phone screen
Job Title : Call Center Agent I
What You'll Do :
Provide customer support and assistance via telephone, email, or chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Functions :
Answer incoming calls and respond to customer inquiries and concerns promptly and professionally
Provide accurate information about products, services, and company policies
Assist customers with placing orders, processing returns, and resolving billing issues
Document customer interactions, transactions, and complaints accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Escalate complex or unresolved issues to appropriate departments or supervisors
Adhere to call center scripts, guidelines, and performance metrics, such as call duration and resolution rate
Continuously strive to improve customer service skills and knowledge of products and services
Required Qualifications :
1-3 years of experience in customer service or call center roles
Excellent verbal communication skills and phone etiquette
Ability to navigate computer systems and use call center software effectively
Strong problem-solving skills and ability to remain calm under pressure
Empathy and patience in dealing with customers' concerns and complaints
Flexibility to work in a fast-paced environment and adapt to changing priorities
Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills :
Experience with CRM software (e.g., Salesforce, Zendesk)
Knowledge of basic sales techniques and upselling / cross-selling strategies
Bilingual proficiency in languages commonly spoken by customers
Certification in customer service or call center operations
Benefits :
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Last updated : 2024-10-05
