Service Department

Job brief
We are looking for a customer-oriented service representative for our Service Department.What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:

• Process service department orders and pull parts for each order.
• Generate
• Identify and assess customers’ service needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication while their repair orders are being processed.
• Provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts and file documents for service quotes.
• Follow communication procedures, guidelines and policies
• Take the extra mile to work with colleagues and accomplish work orders

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lithia Springs, GA 30122: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location