HME Tech-- Oelwein, IA Office

Scheduled Weekly Hours:

Position Purpose: * Drives van throughout the service territory to deliver and sell products and/or render services and collects money from customers. Repairs, maintains and cleans medical equipment used in the operation according to proper infection/safety control procedures. Maintains knowledge of insurance coverage and payor sources and is customer service oriented. Certified in the repair of oxygen concentrators. Scheduling Pattern: * Monday through Friday 8:00 a.m. - 4:30 p.m., with on-call time on a rotating basis. Occasional extended hours during high-volume business. Education/Licensure/Training/Experience: * High School Diploma or General Education Degree (GED); Valid Iowa Driver's License, Medical Background preferred but not required. Background checks are performed on all new employees before hiring. Special Skills & Abilities: * Ability to troubleshoot equipment failure and perform repairs as required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Basic computer skills helpful such as knowledge of Microsoft Outlook and Internet usage. Working Conditions: * * Extremes of temperatures and weather may be encountered. Requires periods of prolonged sitting while driving. The employee must be able to stand and walk and use hands to finger, handle or feel. The employee may occasionally lift and/or move up to 100 pounds. May have irregular working hours when on-call. The noise level in the work environment is usually quiet. Must be able to operate office machinery and a computer keyboard/mouse. Visual abilities to include reading, distance vision and peripheral vision. Good hearing and speech. Access to Patient Information: * In order to comply with HIPAA, all employees must abide by organization and department policies regarding security and privacy. All staff members must work together to ensure patient confidentiality. This position will be working in a patient care area and will have access to oral, written, and electronic data containing patient information. This information is needed in order to carry out the duties assigned to this position. All staff will display name badges when seeking data. Staff will have electronic access via their own individual password and will log off as appropriate when inquiry is complete. Patient records and charts will be kept in a confidential manner in a controlled area to assure privacy and security of such information. Rating Scale Definition: * N Expectations Not Met (Terminaition of employment may occur) P Expectations Partially Not Met (Performance Action Plan must be attached for this level of performance) M Met Expectations E Exceeds Expectations 25% Standards of Behavior * Finance/Affordability - GPLHC will make decisions that support our Mission and Vision while ensuring financial viability. 1. Acts as a responsible steward of the resources with which we work including time, materials, supplies, equipment and property. Provides suggestions for utilization of facility assets. 2. Observes work hours, attends work regularly, keeps absenteeism/tardiness at a minimum. Ready to work at start of shift and works until off the clock. 3. Works in a cost effective manner. * Quality - To promote quality outcomes while emphasizing positive patient experiences 0. Uses appropriate communication with patients, coworkers, leaders and other departments to ensure continuity of services and sharing of information. 1. Properly introduces self, acknowledges all customers and recognizes individuals' privacy, dignity and personal preferences. 2. Greets, listens and provides timely feedback to patients, guests and coworkers. 3. Uses courteous phone techniques and returns calls in a timely fashion. 4. Treats everyone with the utmost respect, dignity, courtesy and confidentiality. 5. Supports process improvement initiatives and participates in quality activities. 6. Demonstrates continual awareness and use of appropriate infection prevention practices. 7. Keeps current with all policies/procedures. Consistently follows policies. When in doubt, seeks clarification. 8. Performs job assignments according to facility standards. 9. Practices service recovery - key words at key times. 10. Seeks and supports a non-violent climate; a culture where safety and security is our number one goal. 11. Immediately reports all safety hazards, accidents/incidents. 12. Works to understand and value the diversity of our customers and coworkers. * Service - To provide the services our patients need in the appropriate setting. 0. Promotes Gundersen Palmer Lutheran Hospital and Clinics and its services in a positive manner to all customers. 1. Demonstrates and encourages a multidisciplinary team approach to providing services and problem resolution. 2. Handles unanticipated events/crisis situations professionally, is alert to potential problems and notifies appropriate individuals. 3. Demonstrates ability to make appropriate decisions as needed in a timely manner 4. Identifies areas for improvement in their job/department and participates in performance improvement initiatives. 5. Initiates own education, growth and development through training and development activities such as internal or external courses, seminars, on-the-job training, etc. 6. Accepts supervision and instruction; is open to suggestions, clarifies responsibilities and is flexible. 7. Demonstrates responsibility for own judgment/actions; is receptive to constructive suggestions offered by others. * Workplace of Choice - To create an environment to attract and retain excellent staff and physicians. 0. Regularly attends scheduled departmental staff meetings or meets with manager to receive updates. 1. Attends mandatory in-service sessions (100% compliance). 2. Gives full attention to task at hand and completes work accurately and on time. 3. Projects image of professionalism through appropriate attire and behavior (including proper name tag display). 4. Willingly shares in the distribution of work load/assignments. 5. Demonstrates core value of the Employee Code of Conduct in interactions with peers, patients/patient's family members, physicians and others. 6. Resolves issues or problems directly, openly and effectively, utilizing appropriate chain of command as needed. 7. Demonstrates flexibility and cross trains as customer needs require. 8. Ensures Kronos timecard is completed and ready for supervisor to sign by 8:30 a.m. Monday of payroll week. 9. Adapts to changes in department and organization when policies and procedures change. 10. Assists new coworkers in orientation and adaptation to the department and the organization. 11. Contributes to a positive work environment. 12. Demonstrates willingness to take on additional responsibility when department work loads demands. * Growth/Community - to expand services at Gundersen Palmer Lutheran Hospital and Clinics that meets the need of our communities. 0. Follows HIPAA guidelines and reports confidentiality breeches. 1. Takes pride in Gundersen Palmer Lutheran Hospital and Clinics as if he/she owns it. 2. Represents Gundersen Palmer Lutheran Hospital and Clinics positively in the community. 3. Participates in events in the community in which you work or live. 65% Essential Functions: * Finance - Maintains a margin to support and achieve Palmer Lutheran's Mission 1. Collects money from customers, makes change, and records transactions on the customer work order. * Quality/Service - Promotes quality outcomes while emphasizing positive patient experience 0. Drives van to deliver and pickup such items as wheelchairs, hospital beds, support surfaces, commodes, bathroom aids, ambulatory aids, respiratory equipment including high pressure cylinders, disposable medical supplies, etc to customer's home or place of business. 1. Listens to and resolves service complaints appropriate to scope of practice. 2. Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments, psychosocial assessments, functional assessments, and activity assessments as required. 3. Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided. 4. Educate patients with relation to their home medical equipment to facilitate safe and effective equipment use and desired care, treatment and service outcomes. 5. Provide patient care, treatment, and service in a continuous and coordinated manner, in settings appropriate to meet patient needs. 6. Records all delivery and pick up information on work orders and turns in completed work orders and appropriate forms with customer signature on a daily basis. 7. Assist with managing inventory control. 8. Compares identifying information and counts of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. 9. Unpacks and examines incoming shipments, rejects damaged items, records shortages and corresponds with shipper to verify damages or shortages. 10. Route inventory to branch offices, departments or clients as needed after receiving items in. 11. Places equipment and/or supply orders in the absence of the purchasing agent. 12. Inspects, cleans, maintains, and repairs all equipment rented or sold by Palmer Home Medical Supply in accordance with manufacturer's specifications. Includes the repair of oxygen concentrators. 13. Maintains warehouse ensuring its clean, organized and items are easily accessible. 14. Records maintained to assure fit testing completed annually to support disaster preparedness * Growth/Service Line -Ensures Palmer Lutheran's growth through services, technology; professional and personal growth. 0. May have to communicate with and set-up equipment for customers that may be: * Infants (Newborn-1) * Toddler (2-5) * School Age Child (6-12) * Adolescent (12-18) * Early Adulthood (18-44) * Middle Adulthood (45-64) * Late Adulthood (Over 65) 1. Maintains knowledge and adheres to all Federal, State and Local regulations for Home Medical Equipment Suppliers. 2. Assists with answering phones, taking referrals and walk-in customers. 3. Assists with additional duties as requested by the PHMSS Director or his/her designee. * Workplace of Choice - Creates an environment to attract and retain staff 0. Maintains work area and tools in a clean and orderly manner. 1. Cleans inside of van and equipment and keeps clean and dirty supplies segregated. 2. Performs or coordinates routine maintenance on vans. 3. Assists with building and office maintenance. 4. Participates in rounding on a regular basis to provide feedback and to promote employee satisfaction and positive outcomes. * Community - Enhances Palmer Lutheran's Community Image 0. Take an interest in participating in community events representing Palmer Homecare Services Questions: 1. What are some of our successes as an employer? 2. What are some areas for improvement? Discuss the top two to three key essential functions you perform and why are they most important to you? Give examples? 3. Discuss the bottom two to three key essential functions you like least What can we do differently to help you improve? Is there any training, equipment, materials or resources you feel you need in order to improve? 4. What takes the most time in your job? What do you like best about your job? Least? What would you change about your job? How can I support you?

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Recruiter Email Address:

Equal Opportunity Employer