Service Technician

Gunton Corporation
Somerset, PA Full Time
POSTED ON 1/24/2022 CLOSED ON 4/15/2022

What are the responsibilities and job description for the Service Technician position at Gunton Corporation?

Description

Company vehicle provided.

Start from home daily.

Diagnose, adjust, repair, install, and trouble-shoot all Window and Door issues and their root causes on current product. Promote the Gunton tradition of “professionalism” and assist our organization in exceeding customer expectations

Requirements

Hourly pay based on experience! Up to $25 per hour.


Exhibit the highest standard of personal ethics at all times.


Adhere to all Gunton Corporation policies, including safety.


Service all products sold by Gunton Corporation.


Respond to urgent jobs based upon priority status.


Install products and accessories as required to complete service on first attempt. Employ all necessary measures to overcome challenges that hinder job completion.


Develop and maintain trusting relationships and communications with peers, the management team, internal and external customers enhancing the ability to provide outstanding customer service.


Discuss and review Customer Satisfaction Survey with each customer.


Maintain adequate parts and tool inventory on a well organized, maintained, and professional vehicle.


Effectively communicate all service activities to the customer, including time of visit.


Maintain accurate, neat, and organized paperwork, including time cards and Recovery orders.


Convey a neat, clean, friendly, and professional appearance.



REPORTING RELATIONSHIP


Reports to the Service Manager



CRITICAL SUCCESS FACTORS


Customer Service Skills

Process-Oriented

Technical Aptitude

Construction Knowledge

Able to break metal and interior trimming

Organizational Skills

Flexibility

Problem Solving Skills

Ability to Lift 100 lbs.

Emotional Stability

Team-Focused

PREFERRED SUCCESS FACTORS

Prior Service experience.


QUANTIFIABLE METRICS


First Time Completion


Specific CSR Service Technician Key-Driver questions


Fulfill training requirements as set by manager


Trips per Day


40 Hours of Training (Classroom, Field Shadow Training, and Online)


QUALITATIVE METRICS


Rounded Feedback.


Accurate Paperwork.


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