What are the responsibilities and job description for the Service Technician position at Gunton Corporation?
Description
Company vehicle provided.
Start from home daily.
Diagnose, adjust, repair, install, and trouble-shoot all Window and Door issues and their root causes on current product. Promote the Gunton tradition of “professionalism” and assist our organization in exceeding customer expectations
Requirements
Hourly pay based on experience! Up to $25 per hour.
Exhibit the highest standard of personal ethics at all times.
Adhere to all Gunton Corporation policies, including safety.
Service all products sold by Gunton Corporation.
Respond to urgent jobs based upon priority status.
Install products and accessories as required to complete service on first attempt. Employ all necessary measures to overcome challenges that hinder job completion.
Develop and maintain trusting relationships and communications with peers, the management team, internal and external customers enhancing the ability to provide outstanding customer service.
Discuss and review Customer Satisfaction Survey with each customer.
Maintain adequate parts and tool inventory on a well organized, maintained, and professional vehicle.
Effectively communicate all service activities to the customer, including time of visit.
Maintain accurate, neat, and organized paperwork, including time cards and Recovery orders.
Convey a neat, clean, friendly, and professional appearance.
REPORTING RELATIONSHIP
Reports to the Service Manager
CRITICAL SUCCESS FACTORS
Customer Service Skills
Process-Oriented
Technical Aptitude
Construction Knowledge
Able to break metal and interior trimming
Organizational Skills
Flexibility
Problem Solving Skills
Ability to Lift 100 lbs.
Emotional Stability
Team-Focused
PREFERRED SUCCESS FACTORS
Prior Service experience.
QUANTIFIABLE METRICS
First Time Completion
Specific CSR Service Technician Key-Driver questions
Fulfill training requirements as set by manager
Trips per Day
40 Hours of Training (Classroom, Field Shadow Training, and Online)
QUALITATIVE METRICS
Rounded Feedback.
Accurate Paperwork.
