What are the responsibilities and job description for the Shift Leader (Athens) position at gusto! Athens?
Shift Leader
gusto! Athens – 161 Alps Road (next to St. Mary’s Hospital)
Job Summary
A Shift Leader is responsible for overseeing the daily operations of the restaurant. As a member of the leadership team, you will be responsible for the general oversight of daily operations and team leadership. This role includes staff management and oversight, training, ensuring food preparation is done per guidelines, maintaining the highest quality of cleanliness, safety, and sanitation at the store; ensuring the customers experience a quality dining environment; maintaining a sense of team cohesiveness.
Responsibilities and Duties
- Accountable for registers: ensuring the correct cash amount is available for opening and closing out registers according to procedures. This includes credit card and meal delivery units (DoorDash, Uber Eats, etc.)
- Accountable for Front of House staff when the manager is not on duty
- Direct other employees through their daily routines and interact with guests to make sure they have a satisfactory experience
- Train new Team Members on company policies and procedures
- Monitor and supervise timely arrival or departure of scheduled Team Members.
- Ensure store is open or closed according to procedures
- Establish task for Team Members to ensure a clean workplace, this includes stocking supplies, maintaining clean restrooms, and front house areas
- Support the manager in the daily operations of the store
- Ensure the store personnel provides exceptional customer service
Benefits:
- $16 per hour (including tips)
- Tip sharing
- Competitive wages
- Access to wages before payday
- PTO for eligible Team Members
- Eligible for Health Benefits
- ESL Classes (English as Second Language) for eligible Team Members
- Flexible scheduling
- Detailed and intentional training
- Leadership development
- One-on-one development with both the Owner and the Associate Operator
MINIMUM QUALIFICATIONS:
- Excellent people skills.
- Available to work shifts and extended hours.
- Punctual, reliable, and trustworthy
- Ability to multi-task
- Able to work well in a team environment
- A desire for continuous learning and professional development.
- Must have your own vehicle or have a reliable means of transportation
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