What are the responsibilities and job description for the Service tech ii position at Guthrie?
Position Summary : The ED EST is responsible for providing and supporting patient care and an exceptional patient experience in the ED.
The ED EST is also responsible for supporting efficient throughput of both discharged and admitted ED patients. Education, License & Cert :
High school graduate / GED or equivalent
BLS required
Experience :
Previous customer / patient relations experience preferred
Minimum 2 years of experience as a Patient Care Technician / CNA preferred
EMT / EMT-P preferred
EKG certification preferred
Phlebotomy certification preferred
Essential Functions :
Stocks and organizes ED supplies and equipment including dietary supplies
Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed
Measures and documents vital signs accurately and timely
Present in the ED waiting area providing support and information to patients and families awaiting care or test results
Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties. Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.
May perform phlebotomy as ordered by the provider or per Nursing Protocol orders
Performs circulating role during trauma activations
Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results
Performs EKGs as ordered by the provider or per Nursing protocol orders
Responds to call bells
Assists patients as needed (., ambulation, bed pans, comfort measures)
Performs hourly rounding in conjunction with the ED RN; documents same in the EHR
Performs 1 : 1 suicide watch as requested
Performs the sitter role as requested
Identifies needed repairs to equipment or department and submits work orders for same
Participates in ED staff meetings and ED Shared Governance
Other Duties :
Performs clerical tasks and duties as assigned
Other duties to support departmental operations as assigned
Last updated : 2024-07-12
