Support Analyst

An Employer with a Purpose

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

Our Culture

We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers they know they can count on. We focus on accomplishing our goals with an outward mindset: always keeping in mind how our work and actions impact others, and truly seeing people as people. GVEC endorses a family-friendly workplace with professional facilities and prospective telework in various departments.

What We Are Looking For

GVEC is looking to hire you for the position of Support Analyst to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Support Analyst you will perform end-user troubleshooting, maintenance of computer assets, Wi-Fi, antivirus platforms, AV equipment, basic Active Directory administration and management of applicable projects. You will need to be comfortable working on laptops running Windows and MacOS, virtual machines, mobile devices, VoIP endpoints and connected networks. This role is great for someone with a broad knowledge of end-user technologies and willing to expand their knowledge in a team centric professional environment.

How You’ll Help

• Provide IT support and troubleshooting for all office and field personnel with rotating help desk shifts
• Interact with GVEC employees over the phone, in person or via messaging to bring resolution to reported issues
• Install, monitor and support various end-user devices
• Install and maintain shared and personal printers
• Coordinate with vendors and service providers to maintain software licensing and hardware warranties for all end-user devices and printers
• Manage IT inventory of laptops, monitors, PCs, virtual clients, printers, desk phones, mobile phones, tablets, tools and cabling
• Maintain images for laptop deployments
• Build and maintain Virtual Desktop golden images, dedicated machines and automated pools
• Configure and deploy VoIP devices
• Troubleshoot audio-visual equipment and recommend replacements as necessary
• Monitor antivirus platforms and remediate when needed
• Provide Active Directory password resets and workstation onboarding to the domain
• Provide support for execution of special projects

Experience/Skills You’ll Need

• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated with a strong work ethic. Able to work independently with impeccable sense of integrity
• Team player with the resolve to provide and take constructive criticism that helps evolve the team
• Ability to lift items such as printers, desktop computers and monitors

Preferred Experience/Skills

• 1 year of professional experience in a technical support role
• Associate degree in computer science or relevant field
• Experience with desktop imaging
• Experience with VMware Virtual Desktop Infrastructure
• Experience with Windows 10 and MacOS support
• Knowledge of QuickBooks, Nitro PDF and Microsoft Office Products

Your Pay

The pay range for this role is between $25.00-$32.00/hr. and will be commensurate based on your skills, qualifications and experience. In addition, GVEC ties cash bonuses to a multitude of Cooperative benchmarks set forth annually.

Your Benefits

• Medical Plans
• 401K Matching
• Financial Incentives and Rewards
• Wellness Program
• Employee Development
• Community Impact
• Work-Life Balance

Application Deadline: Open until filled

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GVEC Honored with Best Places to Work 2024