What are the responsibilities and job description for the Website Operations Manager I position at H-E-B?
Overview
H-E-B is one of the largest, independently owned food retailers in the nation operating over 420 stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000 Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities
Getting the right products at the right price in the right Store at the right time is no small task. That's what our Merchandising Partners do every day. They bring expertise in procurement, merchandising, culinary, analysis, pricing, quality assurance, demo programming, and inventory planning.As a Site Operations Manager, you'll maintain daily operations of our Customer-facing site and app systems. You'll combine your passion for solving problems and creating innovative solutions to drive high levels of engagement, conversion, and systems accuracy. You'll deploy content, resolve site issues, and drive 100% accuracy for product availability, pricing, and promotions.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... advanced relationship-building skills?HEAD FOR BUSINESS... willingness to roll with the punches? think on your feet? learn quickly?PASSION FOR RESULTS... ability to take on difficult challenges and find creative solutions?We are looking for:- 3 years of experience related to digital retail- an absolute customer obsessionWhat is the work?Management:- Manages pricing and promotions accurately and timely; manages items onto and off the site based on business plans (e.g., stock conditions, seasonality, Store-specific needs)- Proactively reviews online catalog for accuracy and completeness; adjusts continuously to maintain 100% alignment with Stores / business plans- Identifies products not onsite and partners with Product Content, Merchandising, other teams to fill data gaps / drive to deployment- Supports plans to launch new Stores- Supports solutions that resolve issues with daily site, app, or e-Store functionality (e.g., new promotions, disasters, major functionality changes, Store equipment failures, recalls)- Supports development of / may develop reporting solutions to track product catalog KPIs (e.g., completion and quality metrics)- Collaborates with multiple departments to support solutions and refinement of current capabilities that meet H-E-B goals- Monitors H-E-B competition; stays current on digital innovations; identifies new opportunities- Adheres to stringent deadlines to ensure smooth flow of content projects through the department and allow for special projects, pre-work, and rush assignments- May serve as SME for pricing / promotions and product catalogWhat is your background?- Bachelor's degree in digital retail, business, a related field, or comparable experience- 3 years of experience related to digital retail- Experience working with content management systemsDo you have what it takes to be a fit as an H-E-B Site Ops Manager?- Strong verbal / written business communication skills- Strong relationship-building skills- Ability to manage multiple priorities and shift focus between tasks / projects- Ability to work complex issues with a strong sense of ownership, drive, and urgencyCan you...- Function in a fast-paced, retail, office environment- Travel by car or plane with overnight stays- Work extended hours; sit for extended periods06-2020
ECOMM3232
Salary : $34 - $0
