What are the responsibilities and job description for the Ford Service Advisor position at Haag Ford Sales?
Haag Ford, located in Greendale Indiana, is seeking an experienced Service Advisor to be a part of our Fixed Operations team. We have been a family owned and operated dealership for over 60 years. As a Service Advisor you will be the face of the dealership that our customers interact with the most. Excellent communication skills are essential in this role. Annual earnings up to $80,000 based on performance. Weekly pay is commission based off of weekly labor sales.
Job Hours: Monday-Friday 7:00 AM - 5 PM -- Job hours may vary
Responsibilities:
- Handle customer inquiries and complaints relating to their vehicles
- Ability to transfer the customer’s concern into the dealership DMS system
- Relay information from technicians to customers regarding their vehicles
- Address and resolve customer concerns with their vehicles and services provided by the dealership
- Document and update customer records based on interactions
- Develop and maintain relationships with dealership customers
- Create Repair Orders based on customer concerns efficiently for technicians to properly diagnose vehicle problems
Qualifications:
- Previous experience as a Service Advisor is recommended. Don't have experience? If you feel you are a highly motivated individual with great customer service/relation skills are easily adaptable to new roles, please feel free to apply. We can teach you the rest.
- Ability to build and maintain rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Must have a valid driver’s license and a clean driving record
Salary : $80,000