Homeownership Housing Counseling Program Manager

Description

The primary responsibility of this position will be to manage the housing counseling program (Almost Home) and advance homeownership initiatives. The Program Manager will have overall management responsibility for the success of the housing counseling program. This position reports to the Director of Programs, and will manage the work of initiatives that support family’s efforts to increase homeownership opportunities and reduce the racial homeownership and wealth gaps. The Program Manager responsibilities will also include supporting the team’s efforts around asset building and financial capability programs and ensure successful implementation and sustainability of the program. This position will work in partnership with the Program Director to coordinate strategic outreach efforts to ensure program participants represent the diversity in the Omaha community. The Program Manager will also contribute towards strong partnerships between Habitat for Humanity of Omaha (HFHO) and referral and pilot partner organizations. 

Requirements

PRINCIPLE DUTIES:

• Creates and leads the implementation of the Home Ownership Housing Counseling Program’s strategic and related tactical plans to align with Habitat Omaha’s organizational strategic plan, initiatives and community needs
• Supervise Homeownership Counselors and staff
• Collaborate with the Programs team in the ongoing development of a strong Financial Coaching and Homeownership Readiness with a focus on working with low- and moderate- income households with the goal of accessing and sustaining affordable homeownership.
• Ensures program data is accurate and available for timely cross-departmental reporting
• Provide stories regularly to the Development and Communication Teams
• Support households in becoming mortgage-ready to apply for HFHO home loan or on the Open Market through HFHO’s relator network.
• Manage homeownership counseling software
• Coordinate and manage the launch of workforce housing pilots 
• Support strong partnership with financial coaching and partner agencies to ensure a steady pipeline of households 
• Integrate program feedback by developing and implementing recommended changes towards best practices in the industry.
• Outreach – Present to different partnering agencies Almost Home program opportunities 
• Partner internally to provide ongoing engagement opportunities post-close and financial coaching as needed.
• Maintains current certifications and industry knowledge through research, workshops, training and required compliance.
• Measures and reports on success outcomes, identifies areas for improvement and recommends changes counseling program

SUPERVISING DUTIES:

• Homeownership Counseling staff 

EXPERIENCE, ABILITIES AND QUALIFICATIONS:

• At least 10 years of applicable work experience or Bachelor’s degree in related filed
• Homebuyer education and counseling training. (HUD, NeighborWorks, or comparable certification), preferred but not required. Must become HUD certified housing counselor within 6 months of hire.
• 2-5 years of supervisory experience
• Demonstrated experience with MS Office (Excel, Word, Outlook, Powerpoint, Publisher)
• Excellent oral, written and interpersonal communication skills with varied audience.
• Strong administrative and organizational skills
• Ability to support English Language Learner clients with interpreters
• Goal-oriented, success driven, professional, outgoing and self-starting.
• Demonstrate success in building relationships with culturally diverse groups of people.
• Ability to work cooperatively in a team environment.

EQUAL OPPORTUNITY POLICY

Habitat for Humanity of Omaha (Habitat Omaha) actively recruits, employs, trains, compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics or veteran status.  In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location.  This policy applies to all terms and conditions of employment, including workplace harassment.  

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work.  Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees.  Our dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.