Bank Operations Associate

At Hack Club, a 501(c)(3) nonprofit, we're building a giant video game, but instead of being made out of bits and code, it's made out of teenagers. And instead of pushing players to get a high score, Hack Club helps teenagers learn to code, build the most meaningful friendships of their lives, and develop strong identities to become the future leaders our world needs.

Alongside the soccer players, theater kids, and band geeks, we aspire to create and foster a new type of teenager: the teenage hacker. Our goal: to become as ubiquitous, as universal, and as culturally foundational for young people today as the Girl and Boy Scouts were 70 years ago.

Title: Hack Club Bank Operations Associate

Job Description:

Hack Club Bank is our in-house financial software used by 1,500 Hack Clubbers to financially power their Hack Clubs, hackathons, and student-organized nonprofits through our fiscal sponsorship program. When teenagers use Hack Club Bank, we act as their backing financial and legal entity, allowing them to leverage our 501(c)(3) nonprofit status to receive donations and use our beautiful in-house software to manage and spend their funds.

Hack Club Bank is also open to anyone looking to power their nonprofit. We have nearly 600 various organizations and events that have partnered with Hack Club Bank within the last 4 years and we’re continuing to grow substantially.

As a full-time addition to the Bank Operations team, your role will be to work with the rest of the Bank team (made up of operations staff, engineers, and remote Hack Clubbers) on our fiscal sponsorship program. You will assist with onboarding new nonprofits, daily backend operations, and providing world class support. Large or small, each organization partnering with Hack Club Bank is given exceptional white glove treatment. You will also work with the team to keep growing Hack Club Bank and help us continue to create the best in class financial tool for powering good in the world.

You will report to the Hack Club Bank Director of Operations but will have autonomy over your work day. Each staff member that joins Hack Club is expected to manage their own workload and manage up when they require assistance.

A typical day with Hack Club Bank may look like this:

● Responding to various Bank user support requests. Users may contact us via email, Slack, texting, and phone calls. How you manage your response time is up to you but we require a 24hr turn-around time frame on weekdays. Requests that come in over the weekend are expected to be responded to on the following Monday.

● Process new applications and set up onboarding calls if appropriate.

● Video calls with Bank users and prospective Bank users.

● Daily backend transaction categorization and management. Money doesn’t move in Hack Club Bank without human approval. Our team is responsible for making sure donations and expenses are mapped to the correct organization.

● Assist with designing new features. We are always looking to add new and exciting features for Bank users and a good portion of our work is assisting with launching these.

● Assist with helping us optimize processes and put new policies in place as we continue to grow.

A bit of what we think you’ll be like:

● You are extremely relationship and service oriented. You care deeply about providing a world-class experience to those you work with. Perhaps you have a background in hospitality or retail.

● Though you don’t need to know how to code for this role, online communities are very important to you. Maybe this means you write fanfiction on AO3, spend hours exploring Breath of the Wild or playing WoW, stay current with world events on r/worldnews, or exchange cosplaying designs on social media.

● You genuinely enjoy solving puzzles. Thinking out of the box comes easily and you are comfortable expressing your solutions to others.

● You’re looking forward to working in an environment where you’re able to work closely with only a few other people. Everyone has their role to play but we are all interconnected in making sure Hack Club remains an amazing experience for all who join.

● You are encouraging, kind, calm and want to make people's lives better. Maybe you were a middle child always playing the mediator between siblings, the consoling friend in the middle of the night, or the patient math tutor willing to put in the hours to help a fellow student understand the problem.

● You believe in the honor system. You never want to risk your integrity so are always honest and upfront about mistakes or misjudgements.

● You have experience working with either customers, clients, or students. Though you don’t need to have management skills, you are used to either setting your own hours / pace or being able to complete a job with little to no supervision.

Location: We have an in-person office in Shelburne, Vermont where we all work collaboratively. This is an in-person role with flexibility to work remote when needed.

And last, some details on compensation. This role pays between $40 - 45K, depending on your experience. We offer healthcare, dental, vision and 4 weeks paid vacation.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Every employee requires vaccination or regular negative COVID-19 tests to work in-person. We are a small team of 6 out of our Shelburne office and take COVID very seriously.

Work Location: One location

Salary : $40,000 - $45,000