Inside sales

Inside Sales / CSR

Slidell, LA, USA Req #5699 Wednesday, March 20, 2024

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.

Founded in 1858, Hajoca is a company based on the principles of Service, Integrity, Reliability, and on relationships of trust and support with teammates, customers, and suppliers.

Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

A typical is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under and offer a customized business approach, honoring what’s special about each local marketplace.

The Plumbing Warehouse LCR is one of those trade names and is looking for an Inside Sales / CSR at their Slidell location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers?

If so, we’d like you to join our team as an Inside Salesperson .

About the Role : You will :

You will :

Interact with our customers primarily via telephone by providing the customer service required to generate and close sales.

Meet or exceed the established sales and gross profit goals, and to increase profit sharing.

Accurately process Sales Orders and Bids generated through telephone sales transactions.

Assist customers who pick up their order at our Profit Center.

Find innovative ways to grow sales with existing customers and become their trusted advisor.

Identify opportunities for value-added services and articulate our solutions.

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

About You :

• High school diploma or equivalent
• At least 18 years old; or at least 21 years old if operating a commercial motor vehicle (GVWR of 10,001 lbs. or more)
• Valid Driver's License

A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy

Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function

Minimum 1 year experience in customer service or inside sales; contractor sales preferred

Knowledge of products sold in the Profit Center

Experience using Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data

Our ideal candidate will also :

Possess outstanding customer service, telephone / verbal communication, and generous listening skills.

Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

Build influential relationships and trust with customers and vendors through open and interactive communication.

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.

Be able to build positive working relationships and inspire teamwork with co-workers.

Be able to learn and operate the computer related systems used to process orders.

Be able to learn to operate warehouse material-handling equipment.

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us :

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield.

In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

In addition to our generous compensation package, Hajoca also offers :

• Medical, dental, vision, and prescription coverage
• 401(k)
• Retirement cash account with company contributions
• Life insurance
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time
• Targeted training programs focused on your personal and professional growth

EEOC Statement

Last updated : 2024-03-22