Customer Service & Logistics Professional

Customer Service & Logistics Professional

Hello. We’re Haleon. A New World-Leading Consumer Health Company. Shaped By All Who Join Us. Together, We’re Improving Everyday Health For Billions Of People. By Growing And Innovating Our Global Portfolio Of Category-Leading Brands – Including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, And Centrum – Through A Unique Combination Of Deep Human Understanding And Trusted Science. What’s More, We’re Achieving It In A Company That We’re In Control Of. In An Environment That We’re Co-Creating. And A Culture That’s Uniquely Ours. Care To Join Us. It Isn’t A Question.

This role serves as the critical link between our customers and our internal supply chain organization. Responsibilities include processing sales orders; supporting cross-functional projects to drive supply chain efficiencies; collaborating with customers and internal partners to achieve agreed upon objectives; and, managing order-to-cash relationships.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Provide efficient and accurate order fulfillment of an assigned account base, and act as a liaison between the customers and internal partners.
• Review and mitigate potential sales order issues including customer expected pricing, and ensuring compliance with HALEON’s policies and procedures.
• Communicate inventory constraints and surpluses to customers as appropriate.
• Optimize LTL shipments into truckloads or ‘ship withs’ where feasible.
• Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery/OTIF requirements.
• Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer.
• Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc.
• Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required.
• Report and validate data to support customer service and transportation activities and support HALEON KPI’s and customer scorecard requirements.
• Analyze existing order to ship processes for possible improvements.
• Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
• Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks.
• Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree
• Minimum 1 year of customer-facing experience (retail, sales and/or supply chain)
• Experience with MS Office Suite Applications and MS Excel

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Bachelor’s degree in business, supply chain or finance
• Experience with order processing, invoicing, credit/debit memos, claims and deductions
• Understanding of governance and risk management
• Ability to multi task and manage many projects with a wide variety of queries
• Experience in working across boundaries with diverse internal and external cross functional stakeholders, spanning varied levels of hierarchy
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Resourceful, energetic, and self-motivated individual with ability to work independently and as part of a team, to deliver high quality output, on time
• Strong and effective written and oral communicator
• Ability to employ effective decision-making strategies in resolving issues

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

• LI-HALEON

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