What are the responsibilities and job description for the Front Desk Registrar position at HALO Dx?
Position Overview
The Front Desk Representative is the first face-to-face interaction the customer will have. It is important each patient is greeted and assisted, courteously and professionally. The registrar is responsible for optimizing patient satisfaction by ensuring that all patient and provider requests are met with the highest quality customer service.
Essential Job Functions
Please list the essential (major) job responsibilities also with the % of time that is typically spent on these - for leadership roles please include this as an essential job function.
- Register patients- Input / Verify patient demographics and insurance information- 60%
- Assisting patients with varying needs or requests- 15%
- Review and/ or obtain diagnostic imaging orders from provider offices- 15% ● Ensure confidentiality of personal patient information- 10%
Non-Essential Job Functions
- Schedule / Reschedule patients- as needed
- Answer inbound phone calls- as needed
- Greet and direct each incoming customer with pleasant and professional attitudes
- Tidying up common areas / Routine sanitizing
- Prepare or fill out necessary documents
- Burn discs / upload prior images
Does this position directly Manage Others? If yes, provide those job titles and estimated number of direct reports:
No.
Requirements Education Required
- High school diploma / GED.
Previous Related Work Experience Required (include number of years)
JOB DESCRIPTION
- Medical Experience preferred, but not required.
Previous Supervisory/Manager Experience Required (include number of years and scope)
- Not necessary.
Other Skills/Abilities
- Manual Dexterity
- Strong verbal and written communication skills
- Organizational Skills
- Multitasking
- Prioritizing
Physical and Working Requirements of the Position (such as job location, lifting, standing, etc)
- Fast paced working environment
Work Availability / hours required (standard, evenings, weekends, split shift, etc)
- Full Time: Monday-Friday
- Part time: Saturday & Sunday
- PRN
Competencies
- Energetic
- Ability to learn ● Showing initiative