Sales BDC Representative

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Hamer Honda , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Sales BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here’s why you’ll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Opportunities for BONUSES in additional to the $ hourly pay.
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

• Answer all customer calls promptly and professionally
• Schedule high volume SALES APPOINTMENTS with Follow up
• Handling of incoming and outgoing phone calls and email
• Determine customer’s primary concern and schedule the necessary appointment
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Document and update customer records on inquiries on new and Pre-Owned vehicles, internet chats, and circle back on general information questions.
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Track all guest data accurately and always entered in BDC Database.
• Work IN OFFICE SETTING closely with other Sales BDC Representatives. TEAM ENVIRONMENT
• Partner with BDC Leadership on activities outside of call center, participate in group activities.
• Always adhere to the company policies as related to the National Do Not Call List and Privacy Acts.

Here’s what you’ll need:

• Call Center Experience Preferred
• Great positive attitude and always looking to contact high volume record of cold-calls and leads.
• Proficient computer skills, ability to manage multiple systems
• Must be energetic, enthusiastic and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of GREAT customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer
(( We Hear You ))