What are the responsibilities and job description for the PROPHET 21 SYSTEMS SPECIALIST position at Hamilton Parker?
Responsibilities:
- Manage day to day tasks related to ERP system (P21, MITS, WMS, CRM, etc.).
- Maintain organization in P21 (roles, permissions, db, etc.).
- Establish P21 needs via business process analysis and consultation.
- Manage all business report requests utilizing MITS and SQL and refreshable reports.
- Responsible for all ERP system uploads.
- Primary point of contact with P21 consultants and Epicor support.
- Keep abreast of the latest P21 upgrades and offerings.
- Perform P21software upgrades (including research “what’s new”, test, inform users, etc.) and ensure seamless integration with IT systems.
- Develop training on P21.
- Responsible for educating users on proper/efficient uses of ERP systems.
- Provide technical support for P21 end-users.
- Develop and maintain SOP library.
- Collaborate with IT and members of the leadership team for additional training needs.
- Responsible for business application roadmap including upgrades, enhancements and customizations
- Perform diagnostic tests and resolve issues to optimize performance.
- Prepare development progress updates and documenting P21 processes.
Knowledge, Skills and Abilities:
- Results-oriented and self-motivated with the ability to work in a team environment while making independent decisions.
- Strong managerial and conflict resolution skills.
- Ability to train and coach associates.
- Strong organizational skills including effective time management.
- Advanced analytical skills; ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong communication skills, with the ability to influence and communicate at all levels.
- Adept at presenting ideas, concepts and vision in a user-friendly language to non-technical audience.
We Offer:
- Medical
- Dental
- 401(k) with company match
- Employee assistance program
- Company paid life insurance, short-term disability, long-term disability
- Generous paid time off
- Volunteer Time Off
Pre-employment Tests:
- Drug Test
- Background Screening
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