What are the responsibilities and job description for the Night Auditor position at Hampton by Hilton?
What are we looking for?
Do you have a passion for excellent guest service, attention to detail and a can-do, anything is possible attitude... then we want you!!!
We are looking for Team Members who believe in staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
Position Purpose- To provide the guest with exceptional first impression and to ensure that their overall stay is an excellent experience.
Responsibilities and Essential Job functions:
- Greet guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Answer phones in a timely manner
- Attends promptly to guest needs, inquiries and resolving issues
Required Experience- Minimum 1 year in Front Desk Operations preferred but not required.
Education- Minimum of High School education, post-high school education preferred.
Skills:
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent in time management skills
Job competencies:
- Approachability
- Interpersonal Savvy
- Customer Focus
- Problem Solving
- Functional/Technical Skills
- Integrity/Trust
Job Types: Full-time, Part-time
Pay: Up to $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
