What are the responsibilities and job description for the Hotel Night Auditor position at Hampton Inn Pendleton?
*Job Overview* As a Night Auditor at our hotel, you will play a crucial role in ensuring the smooth operation of the establishment during the night shift. You will be responsible for overseeing the nightly operations, providing exceptional guest service, and ensuring accuracy in financial transactions. *Responsibilities* - Conduct the nightly audit process efficiently and accurately - Handle guest check-ins and check-outs during the night shift - Respond to guest inquiries, requests, and complaints promptly and professionally - Maintain a secure environment by following safety procedures and protocols - Process financial transactions including posting charges to guest accounts - Assist with any guest service-related issues that may arise during the night - Collaborate with other hotel departments to ensure guest satisfaction *Skills* - Strong customer service skills with a focus on guest relations - Ability to communicate effectively in multiple languages (Bilingual or Multilingual is a plus) - Knowledge of hotel management systems and phone systems - Experience in hospitality, preferably within a hotel or resort setting - Proficiency in handling guest services and resolving issues promptly - Familiarity with night audit procedures and financial transactions - Excellent attention to detail and organizational skills
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Salary : $16 - $17
