What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Detroit/Sterling Heights?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Responsibilities:
- Greet guests and efficiently process check-ins and check-outs
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Assist with reservations and provide information about hotel services and amenities
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in hospitality or customer service preferred
- Proficiency in using phone systems and basic computer skills
- Strong communication skills and a friendly demeanor
- Ability to work flexible hours, including nights and weekends
- Bilingual proficiency is a plus
- Knowledge of night audit procedures is advantageous
- Familiarity with hospitality management software is beneficial
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests in a dynamic hotel environment.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Rotating weekends
- Weekends as needed
- Weekends only
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Sterling Heights, MI 48312 (Required)
Ability to Relocate:
- Sterling Heights, MI 48312: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15