What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
We are seeking a Front Desk Agent and Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. The shifts are every other weekend either 1st shift (7AM to 3PM) or 2nd shift (3PM to 11PM).
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments, such as housekeeping
Qualifications:
- Previous experience in customer service, front desk service, or other related fields is a plus, but not required.
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Knowledge of the area is a plus
Job Types: Full-time, Part-time
Pay: From $13.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Weekends only
Application Question(s):
- Are you available every other weekend? If so, are you available either 1st shift (7AM to 3PM) or 2nd shift (3PM to 11PM)?
Work Location: One location
Salary : $14
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