Bilingual Korean Receptionist

HANA Center (HANA) is a Chicago Area, community based nonprofit organization working to meet the critical needs of Korean, Asian American, and multiethnic immigrant communities and build power toward systemic change. HANA Center has offices in Chicago and Prospect Heights, Illinois.

HANA engages a primarily low-income, limited-English proficient community, prioritizing community members who have been historically marginalized and have not had access to resources, including older adults, youth of color, women, undocumented families, survivors of gender-based violence, LGBTQ individuals, and intercountry adoptees. Currently, HANA engages 14,000 community members annually in the City of Chicago and northwest suburbs. Key programs include immigration services, crisis intervention and domestic violence assistance, case management, workforce development, health education and screenings, ESL and citizenship classes, public benefits assistance, pro-bono legal services, housing services, senior services, youth leadership development, community organizing, and civic engagement.

HANA’s Northwest Center (NWC) Receptionist provides a critical link between the organization's staff and the diverse community it serves. In alignment with HANA's overarching objectives, an effective receptionist must exhibit exceptional accuracy and attention to detail, along with strong interpersonal and communication skills, to deliver top-notch support for all programs and services, ultimately enhancing the organization's capacity.

Major Responsibilities:

• Answer incoming phone calls and direct them to the appropriate departments or individuals
• Assist clients in accessing services and resources available to them
• Maintain a clean and organized reception area, ensuring a welcoming atmosphere
• Manage incoming and outgoing mail, packages, and deliveries, including document drop-off from clients
• Monitor and maintain office supplies inventory, placing orders as needed
• Provide interpretation and translation services as needed for clients with limited English proficiency
• Uphold confidentiality and security of sensitive information
• Maintain up-to-date knowledge of HANA’s services and programs to share with community members
• Support staff with event planning and coordination as needed
• Participate in regular staff meetings, staff training, and supervisory sessions
• Other duties as assigned

Qualifications:

• Demonstrated commitment to immigrant rights and social, economic, and racial justice
• Belief in communities’ ability to support each other, organize, and achieve desired goals together
• Experience working on Korean American, Asian American, immigrant community issues, and/or social, economic, and racial justice issues preferred
• Minimum 1 year experience in a professional office setting preferred
• Technological proficiency in Microsoft Office, Google, Zoom, and Adobe
• Excellent interpersonal skills to communicate effectively with people from diverse backgrounds including a patient and calm demeanor when handling client concerns or complaints
• Strong organizational skills to keep track of multiple tasks and priorities
• Experience handling confidential information and maintaining privacy for clients
• Excellent attention to detail to ensure accuracy in paperwork and documentation
• Ability to work independently and as part of a team
• Bilingual proficiency in Korean required
• A valid driver’s license, car, and car insurance strongly preferred
• Flexibility to work some evenings and weekends as required

Reports To: Director of Northwest Center, Citizenship, Immigration, Housing and Legal Services

Compensation: This is a full time (37.5 hours per week) hourly position with a pay rate of $22.05 per hour and benefits that include paid time off, health, dental, vision, short term disability, long term disability, life, and 401K.

Application: Applicants should submit a resume and cover letter to jobs@hanacenter.orgwith the subject “NWC Receptionist.”

HANA Center is an equal opportunity employer. Women, people of color, and LGBTQ individuals are encouraged to apply.

Job Type: Full-time

Pay: $22.05 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Prospect Heights, IL 60070: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $22