Customer Service Representative I
Job Posting for Customer Service Representative I at Hancock Claims Consultants
* This is a Part Time Opportunity located in Alpharetta GA *
* This position is currently a work from home opportunity with 2 weeks in-office training. This distinction may change at some point in the future.*
HANCOCK CLAIMS CONSULTANTS
Why Hancock?
* This position is currently a work from home opportunity with 2 weeks in-office training. This distinction may change at some point in the future.*
HANCOCK CLAIMS CONSULTANTS
Why Hancock?
We offer competitive pay, are an energetic and growing organization and employ a diverse work force.
POSITION PURPOSE:
We are looking for candidates who want to work for a growing company that needs employees who are driven to maximize their potential every day.
Need to know:
- Growth - we encourage our employees to learn as much about our business as they can to grow and expand us and You.
- Collaboration – essential to providing the best possible outcomes for our business, customers, and YOU.
- Diversity, Equity and Inclusion – we believe this is fundamental to our organization’s success. YOU will find that we don’t review DEI as buzzwords but appreciate how this benefits our bottom line.
- Weather – if a storm is a brewing across the 48 lower states, Hancock is ready to support its customers with property inspections in support of their claims.
WORK SCHEDULE:
- Part time hours with one (1) day off during week and one (1) day off on the weekend - with specific hours to be determined. Note: that business hours are 7am to 9pm.
- Morning, Mid day, Evening shifts
- Expect irregular/increased shift hours during catastrophic weather events
BENEFITS:
- Matching 401(k) Plan
- Paid Time Off, Holiday Pay
- On-site gym facility and personal trainer at no cost
- and more!!!
Stable company with growth opportunities!
The Details...ESSENTIAL DUTIES & RESPONSIBILITIES:
- Maintain professional customer experience when conducting various calls via telephone and/or email to set, reschedule, or cancel appointments
- Receive and record accurate information from high volume inbound/outbound calls
- Quickly resolve customer needs by identifying issue using effective problem-solving skills and escalating to appropriate personnel as needed.
- Participate as a key team player by supporting department functions and goals
QUALIFICATIONS & REQUIREMENTS:
- Strong customer service skills (Call Center experience is a plus)
- Capable of processing high volume inbound/outbound calls
- Good verbal communication skills
- Basic functional user of MS Excel and Outlook
- Typing speed of 45 words per minute or better
- Effective problem-solving skills
- Ability to prioritize and manage time efficiently
- Able to multi-task and work in fast-paced environment
PREFERENCES:
- Solid work experience in call center environment
- Experience in Ring Central and/or Teams
*** Work Location: Alpharetta. This role will train in-office for 2 weeks. ***
Join the winning team at Hancock Claims Consultants!
*** We are an E-Verify Employer ***
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Hourly Wage Estimation for Customer Service Representative I in Alpharetta, GA
$16.47 to $20.64
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