General Spa Manager

Hand & Stone Massage and Facial Spa
Cincinnati, OH Full Time
POSTED ON 6/13/2024 CLOSED ON 8/5/2024

What are the responsibilities and job description for the General Spa Manager position at Hand & Stone Massage and Facial Spa?

Hand & Stone Massage and Facial Spa in Cincinnati, Ohio is looking for a dynamic, personable manager who can train, develop and manage one or more of our busy and fast-paced Spas! The General Manager is responsible for leading a team of leaders, sales and service professionals and achieving sales goals on a weekly basis.

The General Manager Position responsibilities include:

  • Leading a staff of service professionals and front desk associates
  • Demonstrated ability to balance coaching/mentoring with discipline
  • Delivering outstanding customer experiences in spa services and retail operations
  • Achieving financial results and goals
  • Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
  • Ability to work flexible schedule including days/evenings/weekends/holidays
  • Ability to help cover shifts in the event of a call out
  • Strong organizational/planning and computer skills
  • Knowledge and understanding of all spa services and product line
  • Ability to promote the health and wellness benefits of both massage therapy and facials
  • Most importantly, motivate and cheer on our team to success everyday! We are looking for someone with a lot of energy and passion for developing people.

POSITION REQUIREMENTS

  • Goal-oriented, with ambition to lead a top performing spa in the company
  • Sales experience with proven results; membership sales is a plus
  • Capability to work flexible hours, specifically one weekend day and some holidays
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude; remain calm in fast paced environment
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional with organizing and prioritizing; attention to detail and multi-tasking
  • Critical thinking skills, including customer conflict resolution
  • Ability to lead a team with kindness and empathy.

WHAT WE OFFER

  • Competitive starting pay with generous bonuses
  • Growth potential
  • Paid time off
  • 401k with matching
  • Health insurance
  • Flexible schedules
  • Work life balance
  • Fun work environment
  • Free membership
  • Discounts on retail, including skincare

PREFERABLE QUALIFICATIONS

  • One year management experience
  • One year sales experience
  • Experience leading a team of people
  • Spa experience preferred

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Application Question(s):

  • In a few sentences, what makes you a strong leader?

Experience:

  • Management: 1 year (Preferred)

Work Location: In person

Salary : $65,000 - $75,000

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