What are the responsibilities and job description for the General Spa Manager position at Hand & Stone Massage and Facial Spa?
Hand & Stone Massage and Facial Spa in Cincinnati, Ohio is looking for a dynamic, personable manager who can train, develop and manage one or more of our busy and fast-paced Spas! The General Manager is responsible for leading a team of leaders, sales and service professionals and achieving sales goals on a weekly basis.
The General Manager Position responsibilities include:
- Leading a staff of service professionals and front desk associates
- Demonstrated ability to balance coaching/mentoring with discipline
- Delivering outstanding customer experiences in spa services and retail operations
- Achieving financial results and goals
- Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
- Ability to work flexible schedule including days/evenings/weekends/holidays
- Ability to help cover shifts in the event of a call out
- Strong organizational/planning and computer skills
- Knowledge and understanding of all spa services and product line
- Ability to promote the health and wellness benefits of both massage therapy and facials
- Most importantly, motivate and cheer on our team to success everyday! We are looking for someone with a lot of energy and passion for developing people.
POSITION REQUIREMENTS
- Goal-oriented, with ambition to lead a top performing spa in the company
- Sales experience with proven results; membership sales is a plus
- Capability to work flexible hours, specifically one weekend day and some holidays
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude; remain calm in fast paced environment
- A strong team player with the ability to work independently under minimal supervision
- Exceptional with organizing and prioritizing; attention to detail and multi-tasking
- Critical thinking skills, including customer conflict resolution
- Ability to lead a team with kindness and empathy.
WHAT WE OFFER
- Competitive starting pay with generous bonuses
- Growth potential
- Paid time off
- 401k with matching
- Health insurance
- Flexible schedules
- Work life balance
- Fun work environment
- Free membership
- Discounts on retail, including skincare
PREFERABLE QUALIFICATIONS
- One year management experience
- One year sales experience
- Experience leading a team of people
- Spa experience preferred
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- In a few sentences, what makes you a strong leader?
Experience:
- Management: 1 year (Preferred)
Work Location: In person
Salary : $65,000 - $75,000