Spa Assistant Manager

Hand & Stone Massage and Facial Spa is a busy spa on Madison’s west side. Our staff is among the best-reviewed in the area (including the front desk), and the spa has a reputation for beautiful facilities, fantastic customer service and a very employee-friendly work environment.

We are seeking a highly responsible, FRIENDLY, dependable, energetic, and motivated Spa Assistant Manager with excellent leadership, sales skills, organization, and client service abilities to join our Hand & Stone management team! The Spa Assistant Manager is responsible for overseeing daily operations with a focus on achieving team and individual sales targets and delivering an exceptional level of customer service through daily operations. If your sales and leadership style is friendly and fun, we want to meet you! This is an opportunity to build a career with unlimited opportunity for growth in proportion to your potential.

We are a team-oriented staff, and we pride ourselves on maintaining a fun, dynamic, and positive workplace. Many of our staff say they come to work to "get away from it all!" We offer free sales and management training with an emphasis on personal development, as well as many rewarding opportunities for earning commissions and bonuses. We are committed to the success of each of our employees, both now and for future professional goals.

REQUIREMENTS:

• Management experience or floor/department supervision is a huge PLUS
• Sales leadership experience of any type, especially in memberships or in the beauty/wellness and fitness industry, is also a huge PLUS
• A passion for people and a love of selling (make the most of EVERY opportunity)
• High level of enthusiasm and resilience, with the utmost integrity and reliability
• Extremely positive and motivated individual, with a demonstrated ability to train and motivate others
• Professional demeanor and positive attitude always
• Strong organizational/planning and computer/written skills, with detail-oriented follow-through and ability to respond quickly
• Ability to handle client issues with optimal customer service
• Must be able to successfully multi-task, and to follow items through to completion
• Must master a conventional POS and booking system quickly and accurately
• Must be able to answer phones/e-mails professionally and with excellent communication skills, in a prompt and concise manner
• Must be able to maintain a polished and professional image, adhering to dress code at all times
• This is a full-time or part-time position

BENEFITS:

• Health insurance and other benefits available
• Relaxed, client-focused work environment with highly professional colleagues
• Ample opportunities for bonuses and commissions
• Flexible scheduling
• Free sales and management training
• Store discounts on massages, facials, and high end spa product lines

Hand & Stone Massage and Facial Spa is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All service rooms contain ionization units to clean the air; we maintain social distancing and intensive sanitation standards. Clients/staff who don't feel well stay home voluntarily; we've not had a single issue with Covid transmission at our facility.

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 1 year (Preferred)
• sales: 1 year (Preferred)

Work Location: One location