What are the responsibilities and job description for the Maitre'd position at Hank's?
We are seeking an experienced, motivated individual to join our restaurant as a Maitre'd. As a lead member of our front-of-house service team, you greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. Our ideal candidate has considerable prior experience in high-end foodservice environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.
Maitre'd Duties and Responsibilities
-Make, adjust, and cancel customer reservations
-Greet customers and guide them to their tables
-Answer customer questions regarding food, drinks, and specials
-Resolve customer complaints or disputes
-Manage waitstaff to ensure efficient and excellent service throughout a given seating
-Maitre'd Requirements and Qualifications
-At least five years in a high-end, fast-paced restaurant environment
-Adaptive organizational skills and the ability to change plans to meet new circumstances
-Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers
Strong cash handling skills
Job Types: Full-time, Part-time
Pay: $16.00 - $16.50 per hour
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Covid-19 vaccine and booster are required.
Ability to commute/relocate:
- Pacific Palisades, CA 90272: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17