What are the responsibilities and job description for the Case Manager position at Hanley Center Foundation Inc?
Hanley Foundation, a West Palm Beach-based non-profit organization that aims to eliminate addiction through prevention, treatment, advocacy, and recovery support, seeks Case Managers to join our growing team at our state-of-the-art substance use/mental health treatment facility in sunny West Palm Beach, Florida.
The Case Manager will provide, coordinate, and facilitate patient continuing care in collaboration with clinical teams. Your primary responsibilities are to develop a written care plan for each patient assigned to you at Hanley Foundation in cooperation with the Patient, the Patient’s Family, the Primary Therapist, and the
Referent. The Case Manager is also responsible for developing a care plan that prepares the patient to maintain recovery post-discharge taking into account the patient’s needs and lifestyle.
Duties & Responsibilities for a Case Manager:
- responsible for the client-centered continuum of care, including assessment, service planning, linking, monitoring, and advocacy.
- Learn and utilize Evidence-Based Practices.
- Provide case management services as needed for each client.
- Complete and submit required documentation within the required time frame.
- Attend monthly supervision.
- Attend mandatory training and meetings.
- Must be flexible to accommodate clients’ schedules, which includes evenings/weekends.
- Serve as a liaison for the client, family, referral source, and other social service agencies.
- Facilitate timely communication between patients, patient family, professional relations team, referent and referring facility for discharge placement.
- Coordinate all outbound travel arrangements.
- Coordinate and work with the multidisciplinary team daily to effectively determine the best possible patient care.
- Advocate for patients, guiding families to the right resources and solutions in the community with integrity, knowledge, and compassion.
- Maintain working knowledge of Medicare, Medicaid, and private insurance company coverage for referred products and services.
- Participate in and complete discharge assessments, complete follow-up phone calls in a timely manner and provide referrals/ data according to the patient’s needs.
- Represent Hanley Foundation by coordinating potential referrals with the Admissions Department.
- Make follow-up calls 24 hours after discharge (including on weekends)
- Documentation of discharge discussions
- Making and documenting Alumni calls (ongoing)
- Generate and accept calls from Alumni who may need support and assist them by connecting them with internal and external resources, as appropriate.
- Work collaboratively with the professional relations officers and clinical team.
- Be responsible for protecting the health, safety, and welfare of patients.
- Ensure the privacy and confidentiality of all patients and their records.
- Complete duties in a professional and timely manner.
- Report all alleged incidents of abuse or neglect in accordance with all state standards and accrediting bodies and Hanley Policies & Procedures.
- Ensure patient records/documentation is accurate and prepared in a timely fashion.
- Uphold all Hanley Foundation Policies and Procedures.
- Other duties as assigned.
Knowledge/Skills/Abilities:
- Ability to recognize and understand the physical, functional, social and/or emotional needs of a geriatric population.
- Ability to network and interact with the recovery community of a local, state, national, and international level.
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
- Must be computer literate and be familiar with most Microsoft products and network components.
- Must have fluid communication skills that foster teamwork and high morale.
- Must possess a high degree of organization skills and be able to pass this information to his/her direct reports.
- Ability to maintain confidentiality of all medical, financial, and legal information.
- Must be thoroughly familiar with and be able to demonstrate knowledge of the principles and programs of the various 12-step fellowships.
Education/Experience/Qualifications:
- Bachelor’s degree in healing arts preferred.
- Previous experience working in a treatment facility is required.
- A sound knowledge of the teaching of the 12 Steps of Alcoholics Anonymous is preferred.
- If in recovery, two (2) years of continuous sobriety preferred.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (employer-paid)
- Life Insurance (employer-paid)
- Eligible for medical, dental, vision, disability, and life insurance on the first of the month following the hire date
- Paid Time Off (15 days for first year, 20 days for 1-3 years)
- Eleven Paid Holidays
- 401(k) & 401(k) Matching
- Health Savings Account & Health Savings Account Matching
Hanley Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Hanley Foundation is a Drug-Free Workplace. As a condition of employment, job applicants are required to undergo drug screening post-conditional offer of employment.
Company Website: www.hanleyfoundation.org
