What are the responsibilities and job description for the FT Hannaford To Go Supervisor position at Hannaford?
Category/Area of Expertise: Retail Operations
Job Requisition: 397384_external_USA-NY-Niskayuna
Address: USA-NY-Niskayuna-3333 Consaul Road
Store Code: Store 08396 Customer Service (7249229)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PRIMARY PURPOSE
The Hannaford To Go Supervisor is the leader of the Hannaford To Go team. As a leader, they are
responsible for ensuring an efficient department to meet all of our customer needs. The HTG Supervisor is responsible for keeping all Hannaford To Go associates on task and collaborates with the Assistant Store Manager to address any coaching needs. The HTG Supervisor celebrates department successes
with associates and develops plans to address any operational needs. Leveraging various operational metrics, the HTG Supervisor tracks and measures department performance always with an eye towards growing the business and maintaining high quality customer shopping experiences that result in repeat business. As a Hannaford To Go Supervisor, no two days are ever the same, but a typical day includes the
following:
• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in
customer service and sales building.
• Lead and ensure that department conditions involving appearance, safety, sanitation, and food
safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business
information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards
as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time teaching on Shopping or Expediting process issues.
• Provide feedback to Assistant Store Manager on associate performance or behavior issues.
• Lead training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.
DUTIES AND RESPONSIBILITIES
• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most
immediate attention given to refrigerated and other perishable items.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed.
• Keep work area free from debris and safety hazards.
• Be knowledgeable in and able to recognize and differentiate between the various types of
produce merchandise carried in the store, including differences between varieties of similar
classes of products (e.g., apples, lettuces, etc.).
• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal and shopping devices.
• Record on designated forms any issues with our LMD (Last Mile Delivery) partners.
• Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended;
protect company assets at all times.
• Perform all other duties as assigned.
QUALIFICATIONS
• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
• A high school graduate or equivalent preferred.
Physical Requirements
We care about our associates, so we want to be clear on some of the physical requirements of this role.
• Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50
pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging
materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners.
• Have sufficient visual acuity to read the shopping device display screen as well as check
identification cards, checks, invoices, and other written documents.
Salary range is between $21.75 - $31.60 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 397384_external_USA-NY-Niskayuna
Address: USA-NY-Niskayuna-3333 Consaul Road
Store Code: Store 08396 Customer Service (7249229)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PRIMARY PURPOSE
The Hannaford To Go Supervisor is the leader of the Hannaford To Go team. As a leader, they are
responsible for ensuring an efficient department to meet all of our customer needs. The HTG Supervisor is responsible for keeping all Hannaford To Go associates on task and collaborates with the Assistant Store Manager to address any coaching needs. The HTG Supervisor celebrates department successes
with associates and develops plans to address any operational needs. Leveraging various operational metrics, the HTG Supervisor tracks and measures department performance always with an eye towards growing the business and maintaining high quality customer shopping experiences that result in repeat business. As a Hannaford To Go Supervisor, no two days are ever the same, but a typical day includes the
following:
• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in
customer service and sales building.
• Lead and ensure that department conditions involving appearance, safety, sanitation, and food
safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business
information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards
as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time teaching on Shopping or Expediting process issues.
• Provide feedback to Assistant Store Manager on associate performance or behavior issues.
• Lead training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.
DUTIES AND RESPONSIBILITIES
• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most
immediate attention given to refrigerated and other perishable items.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed.
• Keep work area free from debris and safety hazards.
• Be knowledgeable in and able to recognize and differentiate between the various types of
produce merchandise carried in the store, including differences between varieties of similar
classes of products (e.g., apples, lettuces, etc.).
• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal and shopping devices.
• Record on designated forms any issues with our LMD (Last Mile Delivery) partners.
• Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended;
protect company assets at all times.
• Perform all other duties as assigned.
QUALIFICATIONS
• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
• A high school graduate or equivalent preferred.
Physical Requirements
We care about our associates, so we want to be clear on some of the physical requirements of this role.
• Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50
pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging
materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners.
• Have sufficient visual acuity to read the shopping device display screen as well as check
identification cards, checks, invoices, and other written documents.
Salary range is between $21.75 - $31.60 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Salary : $22 - $32
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