What are the responsibilities and job description for the CUSTOMER SERVICE AGENT (CD) - Public Utilities position at Hanover County Government?
Organization: The Customer Service Agent position is part of Hanover County's Career Development Program (CD). The Customer Service Ladder has three (3) levels ranging from Customer Service Agent I to Senior Customer Service Agent. Incumbents report to a Customer Service Supervisor/Manager or an Office Supervisor. Senior Customer Service Agents may serve as workflow leaders to lower level Agents and/or clerical staff.
Essential Functions: duties may vary based on area of assignment
• Receives and processes inquiries and/or payments from the public.
• Reconciles payments and prepares bank deposits, invoices, etc.
• Researches and corrects payments histories and/or customer computer
records.
• Schedules appointments as needed.
• Uses a computer to enter data, find information and/or adjust files.
• Performs related work as assigned.
Working Conditions:
A. Hazards
• None Known
B. Environment
• Office
C. Physical Effort
• Minimal
D. Non-exempt
Knowledge, Skills and Abilities: Ability to interact positively with the public is required. Excellent oral and written communication skills. Computer literacy or skills preferably in Microsoft Office computer programs is desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to establish and maintain effective working relationships with County officials, employees and the general public.
Education, Experience and Training: High school or equivalent required with at least one (1) year customer service experience preferred – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable. Higher levels on the Career Ladder require additional education, experience and training.
Special Conditions:
• Criminal Records Check, including fingerprinting
• Twelve-month probationary period
Revision Date: August 2009
If you are selected for this position, you will be required to provide a copy of your diploma/degree and certifications.Salary : $32,760 - $50,000
