Sales Assistant Manager

ABOUT US
Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in Oakland, CA.

PLEASE NOTE: All applicants MUST complete the below pre-employment assessment test:

https://www.ondemandassessment.com/link/index/JB-IPT5ZABP0?u=1060431

SALES ASSISTANT MANAGER
The Sales Assistant Manager ensures the quality of service and positive patient experiences in the Sales Department, provides exceptional service in all interactions with the goal of creating efficiency and customer satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)

• Hire and train sales associates, monitor inventory, support management, operations, and staff of the Sales Department

• Supervise the activities of the Sales Department

• Oversee and work closely with the Sales and Inventory departments to fulfill customer product request.

• Ensure compliance in every transaction. Adapt and innovate as the California cannabis market changes.

• Demonstrate leadership and compassionate management

• Provide exceptional service and product knowledge

• Verify the accurate exchange of register drawers and ensure opening and closing procedures are accurately performed

• Appropriately authorize discounts and other changes in sales receipts

• Ensure company policies and procedures are being observed by associates in the department

• Supervise, coach, and communicate with associates to meet and exceed performance expectations

• Partner with the department manager to provide recognition and discipline where appropriate

• Maintain strict confidentiality with customer information

• Understand and maintain sales expectations, growth expectations, and margin expectations

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)

• Knowledge of cannabis strains and applications, effects, and routes of delivery

• Demonstrated passion to serve the cannabis community

• Proven ability to manage teams effectively

• Outstanding customer relations skills

• Excellent communication skills

• Understanding of basic accounting principles and able to interpret financial data

• Intermediate math skills

• Knowledgeable in Microsoft Word, with advanced knowledge in Excel

• Ability to quickly learn new computer software and POS system

GENERAL PERFORMANCE REQUIREMENTS

• Provide excellent service
• Present a professional image in appearance, actions and words
• Demonstrate ownership, accountability, initiative and quality of work
• Build positive team relationships throughout your department and the Company
• Work scheduled shifts
• Follow all safety policies
• Be a role model for the Company experience
• Understand and practice Company values
• Demonstrate ethical behavior
• Understand & contribute to the positive culture of the organization

PHYSICAL REQUIREMENTS:

• Requires prolonged standing and requires some bending, stooping, and reaching
• Eye-hand coordination and manual dexterity sufficient to operate a cash register, computer, credit card machine, and other office equipment
• Lifting up to 30 pounds

TYPICAL WORKING CONDITIONS:

• Work is generally performed in fast pace cannabis dispensary
• Frequent contact with others via email, face-to-face discussions, and telephone
• May require working an alternative workweek

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE PREFERRED:

• High school diploma or GED
• Prior retail or customer service experience (1-3 years)
• Prior management/supervisory experience (1-3 years)
• Prior research and study of cannabis and/or completion of cannabis industry-related educational programs
• Experience in the health industry highly desirable
• Experience working in the cannabis industry highly desirable
• Must be 21 years old and pass a criminal background check

EEO STATEMENT
Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.

Location: 1840 Embarcadero

USA

Oakland

CA

94606, Oakland, CA 94606

Job Type: Full-time