Retail (OLD)

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

SALES ASSOCIATE - RETAILOverviewWith venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visitwww.hardrock.com.ResponsibilitiesThe Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Greeting guests.Answering questions - accurately and politely.Answering the phone.Making proficient sales transactions - using a point-of-sale system.Handling cash and other forms of payment.Maintaining proper cash drawer balances.Directing guests to areas/restrooms.Demonstrating impeccable product knowledge.Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).Maintaining a clean and organized store.Maintaining proper product stock levels – through retail pulls & inventories.Displaying Retail product – through HRC’s visual display standards.Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guest.Creating memorable experiences.Entertaining guests to create “Raving Fans”.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.QualificationsEXPERIENCE, EDUCATION, AND CERTIFICATIONSMust be at least 19 year old.SKILLSRemaining calm in a hectic, fast-paced atmosphere.Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.Displaying a positive and outwardly friendly attitude toward guests.PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.Ability to sit for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.Ability to turn or twist body parts in a circular motion.Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.Ability to travel via auto or airplane for long periods of time.ADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance (“having a plan”).Following all uniform guidelines.Practicing all general safety & sanitation standards.Recycling products, where possible.Maintaining HRC’s 5 core Values and Mission Statement.Additional DetailsClosing:Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).Apply for this position onlineEmail this position to a friendShare on your newsfeed

Responsibilities

• 
  Setting up and sanitizing work stations

• Following prep lists created by chefs.

• Measuring ingredients and seasonings, and preparing cooking ingredients such as soup stock to be used in the cooking process.

• Preparing simple dishes, such as entrees or salads.

• Ensuring all food items are properly stored and easily accessible.

• Assisting chefs in preparing food and attending to any culinary tasks that arise.

• Distributing plates to wait staff to be served, cleaning plates for dish washing, and preparing take away packages for customers.

• Supervising food and cooling room temperatures.

• Accepting or rejecting ingredients from suppliers.

• Maintaining a clean, orderly, and sanitized kitchen.

• Preparing drinks and cocktails according to the chef's specifications.

Requirements

• 
  High school diploma or equivalent.

• Culinary school training would be advantageous.

• Experience as a prep cook may be advantageous.

• Manual dexterity to operate cooking tools such as knives.

• Strong team working and communication skills.

• Physical endurance to work long shifts in a busy environment.

• Flexibility to work shifts, weekends, nights, and holidays.

• Ability to work in stressful, fast-paced environment.

Working at Hard Rock Cafe

• No strict dress code