What are the responsibilities and job description for the Specialist - Learn & Communic position at Hard Rock Hotel & Casino Sacramento at Fire Mountain?
Reporting to the Human Resources Manager, the Learning and Engagement Specialist is responsible for facilitation of training and coordinates the administrative aspects of training and development programs and initiatives, including scheduling, report preparation and other details relating to event execution for corporate Team Members. The position will support an environment for professional growth and development for all Team Members of Hard Rock Hotel & Casino Sacramento at Fire Mountain.ESSENTIAL FUNCTIONS:(These functions are inteded as a general illuatriation of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Partner with management to identify training and development needs in order to deliver programs that support company goals and objectives.- Conduct training sessions for hard and soft skill development, as well as, brand programs including, but not limited to: Brand Induction, Amplified Service, and Leadership Development.- Familiarity with current training and development performance strategies and effective training methodologies, resources and tools for education and training purposes.- Develop lesson plans and instructional methods for individual training, group instruction, demonstrations and workshops.- Responsible for set up, clean up and maintenance of the training room. Ensure proper care, use and maintenance of equipment and supplies.- Participate in assignments related to training team projects and events.- Develops strong relationships with all business functions and determines training and development needs consistent with business objectives.- Track, measure and monitor the completion and effectiveness of training and development programs, using appropriate metrics/resources, (surveys, questionnaires, roundtables, forums), to track results and prepare reports for management.- Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards; comply with all internal policies and procedures.- Conduct personal behavior that reinforces the Company?s Mission, Mottos and Values.- Facilitates training & development programs for existing and new hotel and casino opening(s) globally as needed.- Perform other duties as assigned.
Salary : $50,400 - $63,800
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