What are the responsibilities and job description for the Office Manager- READ ENTIRE POST position at Hardline Hearth and Home?
Hardline Hearth and Home specializes in fireplace installations and gas line services. We pride ourselves on delivering top-notch service to our clients, ensuring their homes are both safe and beautifully enhanced by our work. As a family-owned and operated business, we value teamwork, integrity, and dedication.
Position Overview:
We are seeking a highly organized and proactive Office Manager to join our team at our Newberg shop. This role is crucial to the smooth operation of our business, requiring someone who can take initiative. The Office Manager will function in a solutions-focused leadership position that will manage a variety of general office activities and will assist in implementing the vision and strategy for future growth, as directed by the COO and owners, across all areas of the business. The office manager will demonstrate exceptional judgment, leadership, cooperation, professionalism, and positivity. The Office Manager will be responsible for the following duties:
Key Responsibilities:
- Oversee daily office operations and ensure efficient workflow.
- Develop, implement, and maintain office procedures and systems from start to finish.
- Implement and maintain performance metrics to track and improve operational efficiency.
- Manage communication between office staff, field technicians, and retail partners.
- Utilize ServiceTitan software for scheduling, invoicing, and customer management..
- Coordinate schedules, manage appointments for clients and subcontractors.
- Assist with inventory management and order processing.
- Manages all AP/AR including invoicing, collections and reconciliation. Ensure timely resolution of billing issues and proactively address any disruptions in the revenue cycle.
- Daily cash flow audit.
- Handle customer inquiries, providing top-notch service and support.
- Maintain and organize records and spreadsheets efficiently using Google Drive
- Efficiently route scheduled jobs and sales visits to optimize time and resources.
Qualifications:
- Previous office management experience preferred.
- Excellent organizational, problem-solving, and analytical skills.
- Excellent communication skills, both written and verbal.
- Positive, friendly attitude, along with a customer service mentality.
- Experience with ServiceTitan is a significant advantage.
- Proficient in Microsoft Office Suite and general office software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in the construction or home services industry is a plus, but not required.
- Experience with Quickbooks
What We Offer:
- Competitive salary based on experience.
- Paid Holidays
- PTO (80hrs/yr)
- A supportive and friendly work environment.
- Opportunities for professional growth and development.
How to Apply:
If you are a motivated and organized professional looking to join a growing company, we encourage you to apply. To apply, please send over your resume and a short video with an explanation describing why your work experience and background make you a good fit for this role. To be considered, you need to complete the assessments and email video to phoenix@hardlinehh.com. Applicants missing either the assessments or video submission will not be considered.
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Application Question(s):
- Please submit short video (3 minutes or less) of why you are a good fit for this role to phoenix@hardlinehh.com . If this step is skipped you will not be considered.
Experience:
- Administrative experience: 2 years (Preferred)
Work Location: In person
Salary : $22 - $35
