Regional Sales & Community Relations Manager

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray Communication is offering a career opportunity as a Regional Sales & Community Relations Manager!

General Description of Position:

Responsible for Sales, Sales training and cultivating a sales driven culture in all Georgia Markets. Maintains, and manages key relationships with MDU developers, property managers, and owners associations. Represents Hargray at meetings, social functions, and Hargray sponsored events.

Duties & Responsibilities:

• Serve as a Hargray leader for all sales related activities including hiring, training, monitoring and reporting sales results for the GA markets.
• Proactively and effectively communicates the benefits of Hargray’s products and services, maintaining primary relationships with identified community leaders.
• Tracks, monitors, and analyzes service penetration levels for all communities; supports development of action plans where needed.
• Understands and takes action on customer needs and develops cross-departmental action plans to address them.
• Reviews assigned territory to ensure all communities are contacted on a defined, periodic basis.
• Reviews business cases for all MDU projects in territory.
• Hosts community events with properties under Exclusive Marketing Agreements (EMAs) and Communitiy Partnership Agreements (CPAs).
• Makes presentations to property managers, developers, and POA’s; attends meetings and social functions to maintain a high level of visibility for Hargray.
• Conduct community surveys by coordinating with property managers/POA leaders to solicit feedback from residents.
• Demonstrates a practical and efficient working knowledge of all of the products and services offered by Hargray.
• Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
• Communicates with other departments as needed to facilitate a smooth service installation of products sold; follows up with new residents to welcome them to the community and ensure the customer is delighted.
• Analyzes, researches, resolves, refers, and follows up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them.
• Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail and face to face.
• Performs other related duties as assigned.