Solution Consultant

Who we are: Our passion is hospitality. Driven by data, Harri is helping enterprise restaurants, hotels and retailers transform their HR and Operations practices in the new normal by focusing on the employee experience

What we do: We pinpoint customer needs, create strategies to boost sales, build customer & industry relationships, and we are the technical liaison between sales, product/development, integrations, implementation and support. Ensuring that we can meet our clients needs profitably.

The role: As a key contributor to the Harri organization, you will collaborate with AE’s, Customer Success Managers, Technical Analysts and other groups to ensure the successful execution of sales strategy and to tell our prospects Harri story.

Key Responsibilities:

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  Work closely with sales team to participate in discovery calls and internal prep/strategy meetings to have a detailed understanding of our customers challenges and opportunities, including the priority

• Responsible for value creation and delivering the value story through detail product demonstrations

• Provide insights about specific industry/market trends to aid sales team in tackling and winning business

• Have a deep understanding of our competitors, how they operate and how we can tackle them

• Telling our prospects stories through “Why” Demos

• Manage responses to RFP’s and support business development efforts

• Overlay sales, providing specialist product expertise to the sales force

• Identify risks associated with assigned opportunities

• Develop strategic alternatives for addressing red flags

• Foster relationships with clients and internal stakeholders to grow engagement

• Understand customers current state and communicate how to best leverage Harri products to address specific business needs

• Work with Technical Analyst to ensure that all business requirements are identified, scoped and input into a signed Statement of Work

• Help customers and prospects find a solution to their business challenges

• Manage multiple priorities and projects simultaneously

• Engage customers and prospects directly to provide sales support

Who You Are:

• Passionate about technology and the value it brings to our clients

• Expert storyteller who understands tell show tell

• Customer centric people person

• Strategic thinker with ability to build and present robust product presentations combined with the presentation skills needed to build customer rapport by actively listening to, understanding and anticipating a clients needs

• 3 to 5 years experience in technical pre sales environment with HCM, hospitality, restaurant experience a plus

• Excellent written and verbal communication skills

• Self-starter, who is highly proactive, with an entrepreneurial spirit and expertise.

• Constantly looking for opportunities to improve, help people, and propose solutions

• You have a passion for solving complex problems and are naturally curious

• Detail oriented with the ability to work both independently and as a part of a team