(Remote) Account Associate

Cayenta's Customer Relationship Management team is looking for an enthusiastic tech-savvy salesperson to help build Cayenta's market share in North America. The successful candidate's primary responsibility will be to assist Cayenta in meeting the expectations of existing clients for costing out, budgeting for and generating work orders for activities such as software upgrades, new functionality modifications and third-party product tie-ins. The Account Associate (Associate) will also be required to introduce their clients to new and additional Cayenta offerings to increase the amount of wallet share that their clients have with Cayenta.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

• Account Development - The successful candidate will be responsible for developing relationships at multiple levels of management with existing customers that fall within the Account Associate's assigned territory.
• Business Development - The Associate will work to generate new opportunities within their assigned customer base and follow those opportunities through to close. Business Development Activities are all outbound activities that result in a meaningful conversation with decision-makers, in which at least one significant piece of qualification information is gathered.
• Funnel Management - The Associate is responsible for maintaining an opportunity pipeline that is in line with achieving their annual booking targets. The Associate must consider their opportunity to close ratios and ensure that they are identifying enough opportunities and managing those opportunities through the opportunity stages to meet established revenue goals.
• Communications - The Associate's written and verbal communication with clients and colleagues must be clear, effective, professional and efficient. The work produced by the Associate is professional, accurate and generally free of errors. This includes CRM reporting, cost models and customer proposals.
• Presentations and Demonstration - The Associate will participate in all product demonstrations for their assigned customer base and lead the demos, where possible.
• RFP Response Facilitation - From time to time, an existing customer will release a Request for Proposal (RFP) for a solution Cayant is providing or could provide. In this scenario, the Associate will be responsible for facilitating the RFP delivered working as part of a cross-divisional team to evaluate, develop and submit an RFP response.
• Strategic Relationships - The Associate will identify and establish business relationships with strategic partners, resellers and clients in target markets.
• Reporting - Cayenta tracks all activities related to business development in our Client Relationship Management (CRM) system. As an Associate, you will be required to ensure that your activities related to opportunities are up to date in the CRM platform to ensure executive dashboards have accurate data.
• Maintain Product Knowledge - It is imperative that you that the Associate maintain up-to-date knowledge of the solutions that Cayenta provides, and solutions provided by our partners.

What we are looking for:

• Post-Secondary Education with a concentration on business or equivalent experience.
• Industry sales experience or similar experience with transferable skills.
• Ability to Travel in Noth America up to 25% and a valid driver's license with an acceptable driving record required.
• Selling to customer needs and comfortable with presenting to customers.
• Software requirement analysis and technical product knowledge
• Creative writing & business math proficiency
• Proficiency with Microsoft Office Suite (Works, Excell, PowerPoint, Visio)

What would make you stand out:

• Experience with ERP software solutions in utilities or local governments.
• Prior exposure to Cayenta ERP software.

What we can offer:

Cayenta provides its employees and their families with access to our corporate health, dental and vision plans. Cayenta employees are also provided with Life Insurance, Disability and AD&D coverage.

While we're based in Vancouver, Cayenta is a work-from-anywhere employer. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours. In addition to paid vacation, we offer our employees flexible paid personal time.

About us:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.