What are the responsibilities and job description for the Technical Services Analyst position at Harris Computer?
Technical Service Analyst: (Bachelors degree or 2-3 years experience):
This will be a shift requiring work on Saturday and Sundays
- Coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Microsoft O365 Suite
- VPN-Remote Connectivity
- Mobile Device Management
- Azure Active Directory
This will be a shift requiring work on Saturday and Sundays
Program Analyst
Parsons Technical Services, Inc. -
Norfolk, VA
Business Analyst
UNITED IT TECHNICAL SERVICES -
Buffalo, NY
Business Analyst
UNITED IT TECHNICAL SERVICES -
Hybrid work in Riverwoods, IL
