ACCESS Cohort Manager

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Brief Position Overview:

Accessing Coordinated Care and Empowering Self Sufficiency or ACCESS Harris is a safety net service delivery model that is coordinated, and client-centered. Several of the County's most vulnerable and high-need populations have been identified and categorized as cohorts, or groups of individuals with shared critical social and community needs.

Under the supervision of the ACCESS Harris IMDT Manager, the Cohort Manager will oversee a team of coordinated care professionals to achieve the goals of the ACCESS Harris cohort. The Cohort Manager will lead and supervise the coordinated care team, train new staff members, provide logistical guidance and support, maintain a working knowledge of and compliance with ACCESS Harris objectives and procedures, and coordinate with additional supervisors to deliver superior client care. The Cohort Manager will also oversee outreach efforts to increase access, communication, community engagement, and education for residents of Harris County.

Duties and Responsibilities:

• Oversee operations/activities for the cohort-specific interdepartmental multi-disciplinary team.
• Be a main point of contact for ACCESS Harris IMDT Manager, care coordination team, and safety net department appointed contacts.
• Responsible for workflow facilitation that increases productivity and efficiency to meet ACCESS Harris program initiatives.
• Evaluate, document, and continuously improve team performance.
• Develops status reports, metrics, or ad hoc reports, as requested by leadership.
• Create consistent outreach plans to provide education and awareness of ACCESS Harris.
• Provides oversight and direction to employees within the team by organizing, maintaining staffing levels, ensuring new employee training, performance management, etc.
• Develop and maintain knowledge of operations and functions of Harris County government associated with achieving the goals and vision of Harris County Public Health through ACCESS Harris and related services.
• Ensure compliance and conformance with internal policies, procedures, protocols, and external guidelines, laws, and regulations.
• Other duties as assigned, including special tasks involved in responding to an emergency event

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or a related field.

Experience:

• Two years in a supervisory capacity

• Experience leading teams to reach challenging goals and objectives in the social service space

Licensure:

• Valid Texas driver's license

Knowledge, Skills, & Abilities:

• Communicates effectively and appropriately.

• Uses good judgment as to what to communicate to whom and the best way to accomplish that. Speaks clearly and credibly, selecting the right tone for the situation and audience, listens to others, and allows them to make their point.

• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization; is sensitive to socio-economic and cultural norms, expectations, and communication methods.

• Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

• Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.

• Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insights into personal strengths and weaknesses.

• Detail-oriented - work with a strong focus on accuracy to maintain neat, well-organized records.

• Work independently, exercise initiative, and accomplish tasks without continuous supervision.

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals

• Exceptional project management skills to manage a variety of projects simultaneously

• Positively influence all levels within the organization to drive change and enable effective coordination

• Ability to create strong, positive working relationships

• Previous experience building and managing high performance teams

• High-level of flexibility in fast-paced environments

• Must be a Systems-level thinker

• Proactive, self-motivated, and mission-driven

• Progressive, intrapreneurial leadership style to enable systemic change

• Creates strategic change within and outside the organization to meet organizational goals

• Develops new insights into situations, encourages new ideas and innovations

• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change

• Deals effectively with pressure; remains optimistic and persistent even under adversity.

• Recovers quickly from setbacks

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission

• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods

• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results

• Anticipates and meets the needs of internal and external customers

• Makes well-informed, effective, and timely decisions

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships

• Identifies external and internal politics that impact the work of the organization

• Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect

• Behaves in an honest, fair, and ethical manner and models high standards

• Assesses and recognizes own strengths and weaknesses

• Communicates clearly, effectively, and persuasively both orally and in writing

• Writes in a clear, concise, organized, and convincing manner for the intended audience

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion

• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes

• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions

• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.

General Information

Position Type, and Typical Hours of Work:

• Full-Time | Regular
• Monday - Friday | 8:00a.m. - 5:00p.m.
• Other days and hours as necessary/required.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write.
• Works in an office or indoor environment with little or occasional light physical effort, and moderate noise.
• May occasionally lift and/or move up to 25 pounds and occasionally lift to 50 pounds.
• At a minimum, 50% local metro travel required, including transporting clients, participating in community outreach programs, attending meeting and training opportunities.
• May be required to work long and irregular work hours in circumstances of public health emergencies.

Work Location:

• Harris County Public Health (2223 W. Loop South, 77027).
• Will relocate to Downtown Houston by the end of 2022.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.