Seasonal Contact Center Remote Positions

REMOTE OPPORTUNITY!!!

At Harry & David we Grow together, Learn together, and Celebrate together.

Do you want to make some extra money for Holiday shopping? Join the Harry & David Contact Center team while working at home! We are looking to fill hundreds of seasonal positions including;

Sales & Service Specialist

Processing Order Entry calls, taking Internet Helpline calls, and Inbound Customer Service calls. Internet Helpline calls are to assist our customers navigate the Harry and David website to be able to successfully complete their order online. Inbound Customer Service calls are to assist our customers with a variety of issues with the goal of retaining the order and their loyalty. The same skills for Inbound Order Entry are required for Customer Service with the addition of a degree of comfort in navigating the internet and problem-solving skills. Two weeks of training prior to working with customers.

COM Specialist

The Outreach Marketing Sales Specialist will be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer's need by using their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.

E-Support Specialist

The E-Support Specialist serves customers by providing sales, product and service information via chat, social media, email contacts, incoming and outgoing phone calls or inbound phone calls. Their primary responsibility is to take the necessary steps to release orders and solve customer issues by researching issues, doing replacements, and contacting customers by phone or email as required. Will take inbound calls when call volumes dictate. Customer Service skills as above are required as well as the ability to multi-task and comfortably navigate a variety of computer programs. Three weeks of training prior to working with customers.

INDWAH

Minimum of 1 year of experience in a customer service environment preferred.

• Applicant must successfully pass training and meet all performance expectations.
• Exceptional sales ability; must be able to enthusiastically motivate customers to purchase products and/or services.
• Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required.
• Good verbal and written skills required.

Minimum system requirements -

• Network (internet): Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless) Satellite Dish NOT acceptable
• Hardware (PC):
• Windows 10 operating system
• 8 Gigabytes of RAM
• 50GB available space on your Hard Drive

Preferred Hardware and Internet Service Speeds Specification to accomplish what Harry & David would require doing your job from home.

• Network (internet): Download speed Over 100mbs, Upload speed 10 mbs (with a wired connection NOT wireless)
• Hardware (PC):
• Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Required H&D:

o Apple or Windows PC Laptop or Desktop computer

o NO Chromebook, Ipad, tablet PCs, smart watches, smart phones etc.)

o Current IOS or Windows 10 OS

• Required: USB headset with mic
• Required: 1024 x 768 resolution minimum on home monitors or screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)