What are the responsibilities and job description for the Manager, Digital Sales Executive position at Harte Hanks?
**This is a fully remote role, but you must reside in the state of Florida**
A Manager, Digital Sales Executive is an individual contributor role, actively selling our client’s products/services while setting the tone for the rest of the team. In this role, you will help train and coach the team, while also supporting the Customer Success Manager in client engagement.
What’s in it for You?
- Hybrid work environment
- Great benefits include Medical, Dental, PTO, 401k Company Match and Tuition reimbursement
- Growth opportunities
- Being a part of a global team with the stability of 100 years of experience yet the flexibility and growth opportunities of a start-up company
What You Will Do
- *Proactively source prospects based on ideal customer profiles, buyer personas, and other sales strategies and experiments and/or identify prospects, determine lead quality, and identify decisionmakers and influencers
- Align a prospect’s pains, challenges, needs, and/or interests to client offerings
- Overcome objections and redirect conversations to desired outcomes
- Schedule appointments or other measurable outcomes based on client-specific criteria
- Maintain & report accurate, organized, complete, up-to-date, and relevant employee data
- *Reach qualitative and quantitative team and individual targets per program requirements
- Apply the most recent product information and messaging to sales activities and assist others in doing so
- Troubleshoot and/or escalate technical problems in a timely manner and communicate gaps in tech processes and documentation
- *Collect, analyze, and formally present team insights, messaging or process improvements to the line manager and client
- *Recommend improvements to SOPs, value propositions and objection rebuttals based on call success data while complying with current SOPs
- *Empower others to solve their own problems by providing just enough support so others retain ownership of the choices, methods, and outcomes
- *Guide others through all the change management stages
- Take initiative to understand, work toward, and guide others toward team vision
- Behave in accordance with company mission, vision and values and contribute positively to the culture by doing what you say you will and inspiring authenticity, openness, confidence, reflection, trust, creative thinking, and collaboration
What You Bring
- Excellent communication skills such as questioning, engagement techniques, and explanations
- Exemplary communication skills both written and verbal
- Experience with sales channels including phone, chat, email, and social media
- The ability to comply with company policies, procedures, and systems of governance including maintaining accurate CRM records
- Understanding of colleague’s roles and responsibilities
- A desire to develop professional relationships across the business
What You Will Need
- Professionalism and integrity throughout all interactions with employees, customers, and clients
- Must reside in the state of Florida
- Minimum 1-2 years of Inside Sales Experience
- Experience with Salesforce or other CRM systems
- Experience with Outreach or other Sales Enablement Tools
- Microsoft Office Suite proficiency (Outlook, Excel, Word, PPT)
- Creative thinking mindset strongly preferred. Ability to innovate when faced with adversity
- Knowledge of different learning styles and behavioral motivation techniques
- Experience in using social media/ social selling for prospecting and lead generation
- Bachelor’s Degree, or an equivalent combination of years of experience
- Experience in B2B consultative selling of SaaS
Measurements of Your Success
- Senior Team Leads are held to but not limited to metrics such as:
o Team Performance and Attrition
o Time Management
o Training Success
o Creating SMART goals for self and team members
o Approachability and Initiative
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Disclaimer
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
An asterisk (*) indicates that a responsibility may vary from program to program.
The information listed on this Job Description is intended to describe the general nature and level of the position. Essential functions and responsibilities may change as business needs require.
Job Type: Full-time
Pay: $52,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Weekly day range:
- Monday to Friday
Work Location: Remote
Salary : $52,000 - $80,000