General Manager

You are applying for work for a franchisee of Noodles & CO - Hartford Noodles, LLC, not Noodles Corp or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees.

SUMMARY
We’re looking for someone exceptional to run one of our restaurants. This is you if you’re passionate about food and guest satisfaction and lead with inspiration and by example. A persuasive problem-solver with a knack for managing a restaurant P&L, you set the highest operational standards for others to follow. You’re an experienced, collaborative and dynamic leader with a contagious enthusiasm and friendly approach.

RESPONSIBILITIES

• Plan, identify, communicate and delegate responsibilities to managers and team members to ensure excellent operations are consistently achieved
• Manage with integrity and knowledge that promotes the culture and beliefs of Noodles & Company
• Lead the implementation of company initiatives by developing action plans and directly motivating and instructing the team on the implementation plans
• Provide direction to the team in order to achieve restaurant goals
• Consistently review restaurant operations to identify any problems, concerns and opportunities for improvement
• Create a positive guest experience by delivering a high level of service and ensuring all team members engage in conversations with guests to understand their needs and exceed their expectations
• Provide coaching and feedback to team members and managers and assess performance on an ongoing basis
• Manage and motivate team member through positive and respectful leadership
• Manage the restaurant to meet or exceed company standards in food quality, food safety, and cleanliness
• Consistently monitor and manage restaurant staffing levels to ensure team members are capable and professionally developed
• Follow Noodles & Company’s operational policy and procedures, including those for cash handling and safety/security, to ensure the safety of all teams members during each shift
• Lead a positive team environment by recognizing and reinforcing individual and team accomplishments
• Analyze relevant reports to identify and address trends and issues in restaurant performance
• Use Noodles & Company tools to plan for and achieve operational excellence in the restaurant
• Solicit guest feedback to understand needs of the guest and surrounding community
• Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing initiatives
• Manage restaurant P&L by tracking expenses annual budget, analyzing variances and initiating corrective actions
• Control labor and food costs through daily management and supervision
• Train and coach team members in culinary and guest services principles and practices
• Create a positive dining experience by ensuring exceptional guest service
• Must adhere to appearance standards

KNOWLEDGE/SKILLS/REQUIREMENTS

• Leadership skills with the ability to coach and mentor team members
• Team building skills
• Ability to effectively handle and manage confidential and sensitive information
• Must have excellent guest service skills
• Articulate and solid communicator
• Strong organizational skills and ability to work effectively in a fast paced environment
• Must have a strong work ethic and accountability
• Ability to formulate strategies and action plans to achieve results
• Willingness and ability to work nights, weekends and holidays
• Must be a minimum of 21 years of age
• Ability to exercise independent judgment

EXPERIENCE

• High School diploma or GED required
• Minimum of three years prior restaurant/retail experience and two years of management and/or leadership experience