What are the responsibilities and job description for the Records and General Informatio position at Harvard University?
Basic Qualifications
3 years office/customer service experience required. Education beyond high school may count toward experience.
Additional Information
The Faculty of Arts and Sciences will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 100 short noncredit programs to more than 3,000 participants annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Position Description
Records maintenance and customer service position in busy continuing education Registrar's Office, serving approximately 20,000 Extension and Summer School students. Updates and maintains student ID and biographical records in SIS in compliance with Harvard University requirements. Processes legal name changes, address changes, and demographic data changes and corrections. Identifies and reconciles duplicate student records. First point of contact for DCE Registrar's Office inquiries. Manages high-volume email box. Provides customer service and administrative support for various registration requirements and processes, including but not limited to placement tests, pre-requisites, maximum enrollment policies. Maintains confidential student paper files; manages secure file area; assists with file archiving. Provides excellent customer service to students, instructors, and DCE colleagues. Attends monthly frontline staff group meetings. Performs related duties as required. Occasional weekend and evening overtime required.
Job Summary
Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education's (DCE) Registrar's Office, the Records and General Information specialist assists students with general inquiries via email and phone; resolves issues with student biographical data; reconciles duplicate accounts; maintains documentation.
3 years office/customer service experience required. Education beyond high school may count toward experience.
Additional Information
The Faculty of Arts and Sciences will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 100 short noncredit programs to more than 3,000 participants annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Position Description
Records maintenance and customer service position in busy continuing education Registrar's Office, serving approximately 20,000 Extension and Summer School students. Updates and maintains student ID and biographical records in SIS in compliance with Harvard University requirements. Processes legal name changes, address changes, and demographic data changes and corrections. Identifies and reconciles duplicate student records. First point of contact for DCE Registrar's Office inquiries. Manages high-volume email box. Provides customer service and administrative support for various registration requirements and processes, including but not limited to placement tests, pre-requisites, maximum enrollment policies. Maintains confidential student paper files; manages secure file area; assists with file archiving. Provides excellent customer service to students, instructors, and DCE colleagues. Attends monthly frontline staff group meetings. Performs related duties as required. Occasional weekend and evening overtime required.
Job Summary
Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education's (DCE) Registrar's Office, the Records and General Information specialist assists students with general inquiries via email and phone; resolves issues with student biographical data; reconciles duplicate accounts; maintains documentation.
Recommended Skills
- Administration
- Customer Service
- Maintenance
- Networking
- Filing
Salary : $40 - $0
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