Dining Room Manager

PRIMARY PURPOSE:

Dining Room Manager oversees Hau Tree’s front of house operations, ensuring highest quality of service levels and F&B product.

ESSENTIAL DUTIES:

· Monitor Hau Tree’s Front of the House restaurant operations, delivering superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer special requests and complaints

· Table touches, food allergy awareness, special requests

· Facilitate pre-shift meetings, communicating pertinent information to the staff

· Prepare closing reports and statements

· Foster a strong and positive team oriented environment

· Praise team’s performance and provide feedback to improve productivity

· Train and re-train associates on proper customer service practices

· Assist with implementing new policies and protocols

· Assigning daily setup/breakdown of the restaurant

· Attend Hau Tree leadership and BEO weekly meetings

· Oversee restaurant inventory and order supplies when necessary

· Ensure compliance with local liquor laws, health & safety regulations (OSHA, food handling)

· Attend Kaimana Beach Hotel management training and facilitate emergency procedures and SOPs with rest of Hau Tree’s team

· Communicate with other department managers if challenges arise

· Assist with Hau Tree’s personnel performance reviews, peer recognition, and disciplinary actions

· Monitor teams’ dress code according to style guide

· Assist with on-the job training to ensure new associates are in accordance with company’s fun and friendly culture and hospitality

· Maintain a professional relationship with other managers and subordinates

· Enforces safety and sanitary practices and maintenance for front-of-the-house

· Support special requests of other departments and their needs

REQUIRED SKILLS/ABILITIES:

· Minimum requirement of 3 years in Food & Beverage industry and at least 1 year of supervisory or manager experience

· Passion for excellence and great enthusiasm in providing exceptional service standard

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees

· Must be able to multitask, detailed orientated, and prioritize departmental functions to meet deadlines

· Maintain a warm and friendly demeanor at all times

· Strong computer literacy

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location