Chief Operating Officer

About HAVERHILL:

HAVERHILL is a rapidly growing e-commerce direct-to-consumer fine jewelry company specializing in personalized pieces. With a team of 40-50 dedicated employees, we pride ourselves on owning the entire vertical—from manufacturing and product development to digital marketing and website development. Our commitment to quality, innovation, and customer satisfaction drives everything we do.

Position Overview:

We are seeking an experienced and strategic Chief Operating Officer (COO) to lead and oversee our company’s ongoing operations and procedures.

A key member of the executive team, the COO will report directly to the CEO and be responsible for increasing the organization's productivity, efficiency, and profitability, ensuring that all operational aspects align with HAVERHILL’s strategic goals and growth objectives.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations of the company, including manufacturing, product development, digital marketing, and website development.
• Ensure all operational processes are efficient, scalable, documented, and aligned with the company’s strategic objectives.

Strategic Planning and Execution

• Develop and implement operational strategies that drive growth and profitability.
• Translate the company’s strategic vision into actionable plans and ensure these plans are executed effectively.

Team Management:

• Lead and mentor department heads, fostering a culture of high performance, accountability, and continuous improvement.
• Facilitate cross-departmental collaboration to ensure a unified approach to achieving company goals.
• Serve as interim manager for teams during periods of department head vacancy or when establishing new departments

Performance Monitoring:

• Establish and monitor key performance indicators (KPIs) for all operational functions.
• Analyze and report on operational performance, identifying areas for improvement and implementing necessary changes.

Process Improvement:

• Identify opportunities to streamline processes, reduce costs, and enhance productivity.
• Implement best practices and innovative solutions to improve operational efficiency.

Customer Focus:

• Ensure that the company’s operations meet the highest standards of customer satisfaction.
• Work closely with the customer service team to address any operational issues affecting customer experience.

Risk Management:

• Assess and manage operational risks, ensuring business continuity and compliance with all relevant regulations.
• Develop and implement risk mitigation strategies.

Budgeting and Financial Oversight:

• Develop and manage operational budgets, ensuring optimal allocation of resources.
• Monitor financial performance and ensure that operational activities are cost-effective.

Qualifications:

Attributes:

• Unyielding Grit: Demonstrates resilience and perseverance in the face of challenges, consistently pushing through obstacles to achieve goals.
• Exceptional Work Ethic: Exhibits a strong commitment to excellence, going above and beyond to ensure operational success and company growth.
• Ambitious Vision: Possesses a forward-thinking mindset with a relentless drive to innovate and elevate the company to new heights.
• Team Development: Proven ability to build and nurture high-performing, inclusive teams that thrive on collaboration, accountability, and continuous improvement.
• Proactive Leadership: Takes initiative to identify opportunities and implement solutions that enhance efficiency and productivity.
• High Integrity: Upholds the highest standards of honesty and ethical behavior, fostering trust and respect within the organization.

Location:

• Ability to work on-site daily at our HQ in Warren, RI

Education:

• MBA or advanced degree is strongly preferred but can be substituted with relevant real-world experience and non-traditional learning pathways and a Bachelor’s degree in Business Administration, Operations Management, or a related field.

Experience:

• Minimum of 10 years of experience in operational leadership roles, preferably within the e-commerce direct-to-consumer sector - especially if experience was gained in the luxury retail goods market.
• Proven track record of managing complex operations and driving operational excellence.

Skills:

• Strong leadership and interpersonal skills.
• Excellent strategic planning and project management abilities.
• Superior analytical and problem-solving skills.
• Exceptional communication and presentation skills.
• Strong technical skills and savvy

Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications, experience relevant to this role, and specific interest in HAVERHILL.

The cover letter and resume can be submitted directly via LinkedIn or emailed to careers@haverhill.com with the subject line "Chief Operating Officer Application – HAVERHILL."

HAVERHILL is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join HAVERHILL and help us continue to deliver personalized jewelry while driving our operational excellence and growth!