Front Desk Receptionist

Position Overview: As Receptionist you will be the first point of contact for patients and visitors, playing a critical role in creating a welcoming and efficient environment. This position involves managing patient interactions, coordinating appointments, handling administrative tasks, and supporting the smooth operation of our eye practice. This role requires outstanding communication skills, a professional demeanor, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Patient Reception: Greet patients warmly upon arrival, check them in, and ensure that all necessary paperwork is completed accurately and promptly.
• Appointment Scheduling: Schedule and confirm patient appointments, manage appointment calendars, and handle rescheduling or cancellations as needed.
• Telephone and Email Communication: Answer phone calls, respond to emails, and address patient inquiries or concerns in a professional and courteous manner.
• Patient Records Management: Maintain and update patient records, including personal information, insurance details, and medical history. Ensure confidentiality and compliance with privacy regulations.
• Insurance Verification: Verify patient insurance coverage, submit authorization requests, and handle any insurance-related issues or inquiries.
• Billing and Payments: Process payments, manage billing inquiries, and provide patients with clear information about charges, co-pays, and financial policies.
• Administrative Support: Assist with various administrative tasks and support other staff members as needed to ensure efficient practice operations.

Qualifications:

• Education: High school diploma or equivalent; additional coursework or training in office administration or healthcare management is a plus.
• Experience: Previous experience as a front desk administrator, receptionist, or in a similar role within a healthcare setting is strongly preferred.
• Skills: Strong communication and interpersonal skills; proficiency with office software and electronic medical records (EMR) systems; ability to handle sensitive information with discretion.
• Attributes: Professional appearance and demeanor; excellent organizational and multitasking abilities; a patient-focused attitude and strong problem-solving skills.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Salary : $15