Night Auditor (11PM-7AM)

Job Position: Night Auditor

Reports to: Front Desk Manager

To operate the Front Office and Audit process in a courteous and professional manner at all times. Handle guest reservations, arrivals and departures.

Primary Responsibilities:

• Responsible for providing courteous guest service and responding promptly to guest questions, complaints or requests. Assist TEAM in maintaining/achieving goals set forth in accordance with the Hawthorn Suites Guest Satisfaction system.
• Processing all reservation requests for hotel in an efficient manner, whether by mail, telephone, computer or in person at the Front Desk.
• Processing all guest registrations and checkouts promptly, remembering that this is the first and last impression on our guest.
• Processing all computer messages, answering computer administrative messages, and making proper distribution of computer messages as required.
• Accounting for all receipts, paid-outs, and charge funds as specified.
• Notifying the Operations Manager of excessive charges to a guest’s folio, or of any suspicious actions by a guest or visitor.
• Providing accurate information to other departments such as house counts, room status or guest service requirements.
• Providing other services as requested by the Operations Manager.
• Responsible for authorizing all credit cards. Also re-approving credit cards after the guest has exceeded the specified approval. Any additional approvals should be made for the amount of the projected guest stay. Re-approvals should be marked clearly for all to see. Any declined cards should be given immediately to a Manager.
• Responsible for receiving Maintenance requests and making sure that they are reported to the Maintenance Department as soon as possible.
• Responsible for inputting all wake-up calls accurately into the phone system.
• Run Audit reports from the OPERA system.
• Run Audit reports from other systems, such as telephone, pay movie, Internet, etc. as required.
• Balance all revenue and settlement accounts nightly, maintain files and reset the systems for the next day operation.
• Ensure all reports and back-up vouchers are complete and filed properly
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (GM, FOM and/or Housekeeper Supervisor).

Any other duties or responsibilities which might be required by a Supervisor or Manager.

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

Salary : $9 - $10