Hotel Assistant Manager

N&P Hospitality is looking to hire an Assistant Manager in Grand Rapids, Michigan. The Assistant Manager is responsible for ensuring the operations of the Front Office and hotel in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management and sales position that assists the General Manager with the day to day operations of the hotel.

Qualification Summary:

Education & Experience:

• Four Year College Degree is required.
• 1 Year extended stay hotel experience is required
• One year PMS Opera hotel system experience is required
• 1 year front office management experience in a hotel preferred
• Previous supervisory experience in a hotel preferred
• Must have a valid driver’s license from the applicable state
• Must be able to work mornings, evenings, nights, mid shifts, weekends, and holidays as dictated by hotel business levels
• Must be able to convey information and ideas clearly, both oral and written
• Must maintain composure and objectivity under pressure
• Must be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
• Motivate, coach, counsel and discipline all team members
• Develop team member morale and ensure all team members are fully trained
• Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
• Be familiar with Human Resources: policies and procedures, I-9s, proper documentation, Workers’ Compensation, training, etc.
• Ensure no-show revenue is maximized through consistent and accurate billing
• All other duties as assigned by management

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Work Location: One location