Customer Support Representative

Description

Customer Service Representative

To be considered, you must reside within a 50-mile radius to a Dallas or Houston HCA-affiliate hospital. 

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include: 
•    Student Loan Repayment
•    Tuition Reimbursement/Assistance Programs
•    Paid Personal Leave
•    401k (100% annual match – 3% to 9% of pay based on years of service)
•    Identity Theft Protection discounts
•    Auto, Home, and Life Insurance options
•    Adoption Assistance
•    Employee Stock Purchase Program (ESPP)

 
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! 
 
The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues
and concerns. Each Customer Support Representative is responsible for logging and responding to all incoming
customer communications.

In this role you will:
• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc.) 
• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner 
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies 
• Maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy). 
• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary 
• Demonstrate proficiency in spreadsheet, word processing, and presentation software applications 
• Maintain the strictest confidentiality regarding patients according to policy and procedures

Qualifications

• High school diploma or GED required 
• Associates degree or higher preferred 
• Two years Customer Service experience or two years general Accounts Payable, Purchasing or other related experience or previous HCA Supply Chain experience 

 
HealthTrust is the supply chain solution for the HCA Healthcare. We lead a collection of highly motivated healthcare professionals just like you and creative leaders who are committed to the care and improvement of human life. We have partnered with over 1,600 hospitals for their purchasing needs. Our organization has been continually recognized by Practice Greenhealth as being committed to environmentally responsible practices.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Service Members and Veterans with experience in the following MOS / AFSC / NCC rates should meet the qualifications for this position.017, 51C, 51G, 76R,76A, 76D, 76J, 76P, 76Q, 76R68J, 92A, 92Y, 68J, 62S0, 63G0, 2W031A, 2W051A, 2W071A, 4A131, 4A151, 4A171, 4A191, IMRL, 6042, 9662, 9954, MAT, SK.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.