Intake Coordinator

Description

This is not a remote position.

Introduction

Do you want to join an organization that invests in you as an Intake Coordinator? At Medical City Healthcare at Home, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Medical City Healthcare at Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Intake Coordinator like you to be a part of our team.

Job Summary and Qualifications

The Intake Associate acts as a liaison to ensure a seamless transition from the acute care setting to home healthcare. Key responsibilities include processing referrals and admissions, as well as communicating directly with patients and vendors to ensure customer satisfaction. Responsibilities include, but are not limited to, managing the intake process for Home Health, setting up patient account information, and facilitating face-to-face physician encounter visit.

Essential Functions:

1. Receives referrals from physicians and facilities and initiates the intake process. 2. Reviews, approves and coordinates all referrals directed toward assigned care team. Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team. 3. Provides daily reporting to care team regarding pending admissions, new admission and outstanding (open) items. 4. Enters new patient records ensuring accuracy of all patient demographic information. 5. May perform eligibility/insurance verification. 6. Obtains initial payer source eligibility verification upon intake/referral and coordinates indicated follow-up necessary to adequately communicate the patient’s expected out-of-pocket expense for services. 7. Attends regular interdisciplinary team meetings for purposes of identifying new admissions and recertifications. 8. Builds and maintains positive relationships and rapport with colleagues, patients and their family members and community personnel. 9. Adheres to communication guidelines established by HCA Healthcare at Home and local and regional management. 10. Provides professional customer service to colleagues, patients, physicians, and other referral sources. 11. Maintains a safe and clean work area and adheres to facility/corporate safety standards. 12. Adheres to established confidentiality standards as required by HCA Healthcare at Home and HIPAA and patient information privacy requirements. 13. Completes special projects as assigned by the management team. 14. Performs other duties as assigned, to include being cross-trained in the functions of Scheduling, Document Control, and Customer Service and providing support in any of these areas as needed.

Education and Experience:

• High School Diploma required. Associate/Bachelor preferred.
• A minimum of two years of experience in an office HCA Healthcare at Home setting, at least one year of home health agency office experience preferred.
• Proficiency with computer use and software applications including MS Office software products required and experience with EMR software preferred.

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Healthcare at Home is a service line from HCA healthcare. We are dedicated to providing patients with quality care during their recovery at home. We are Medicare certified. Our patients are under the supervision of a physician and our team of professionals develop an individualized plan of care. Our professionals include registered nurses, licensed practical nurses, therapists, and social workers. We provide the care you need in the comfort of your own home to restore your independence. Healthcare at Home raises the bar on what quality healthcare looks like. Just like family, we pull together to care for, support and celebrate with each other being able to provide exceptional, expert care for patients.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Intake Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.