What are the responsibilities and job description for the Practice Support Specialist position at HCA Healthcare?
Description
SHIFT: Work From HomeSCHEDULE: Full-time
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs
• Moving, mortgage, and real estate assistance
• 100% matching 401k based on years of service
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Practice Support Specialist, you will handle inquiries from Physician Service Group Practices, review account information, take appropriate actions to resolve inquiries, and enter actions into the appropriate system. This position has regular contact with internal and external customers and requires regular outreach to practice users.
In this role you will:
• Receive incoming calls and other electronic inquiries from PSG Physician Practices
• Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and complaints in accordance with department policies and procedures
• Follow up with other support staff, service resources, and departments involved in resolution to ensure issues are resolved, requests are filled, and the customer communication is complete
• Educate Practices as necessary on Physician Practice Management software, Physician Support Center (PSC) and PSG processes, policies, and procedures
• Create a positive experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
• Ensure the end-to-end customer experience and provide a single point-of-contact for the customer
• Meet and maintain established departmental performance metrics for production and quality
Qualifications
EducationHigh School diploma or GED Preferred
Experience
Minimum one year related healthcare experience required preferably related to Physician Practices. Working in a Contact Center environment preferred.
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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